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Field Service Engineer Australia

AMETEK - Perth, WA

Trades & Services
Source: uWorkin


Position Description

Job Statement

  • Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of the equipment with vacuum (ex. Secondary Ion Mass Spectrometry)
  • Represents CAMECA / AMETEK to the customer and assumes accountability for customer satisfaction with service.
  • Assures operational quality of system equipment.
  • Coordinates actions with customers.
  • Provides assistance to Installation and Relocation Engineers in resolving problems.
  • Assists sales personnel to meet customer needs and preparing detailed product specifications.
Major Tasks And Responsibilities
  • Perform installation of Cameca systems:
  • Site inspections prior to installation
  • Factory and field acceptance tests
  • Training of users
  • Provide ongoing support for the instrument as
  • Preventive maintenance visits
  • Technical support
  • Rapid response to problems in the field
  • Up to 60% travel (primarily domestic)
  • Develop and maintain positive relations between the customer and the organization.
  • Drive continuous improvement of the quality and efficiency of the service department. Identify opportunities for product development or need for new products.
  • Collect feedback from the users on the instrument operation and report to the HQ.
  • Liaise with CAMECA application lab and understand the new direction of application trends, and then interpret them to the sales team as well as to the customers.
Position Requirements

Skill and Attributes
  • Strong mechanical and electronics assembly skills. Ability to work with complex, delicate components. Ability to read and interpreter engineering diagrams and to follow standard operating procedures. Troubleshooting and problem-solving skills.
  • Professional appearance and behavior. Strong interpersonal skills. High energy person with a positive attitude. Self-starter and finisher. Ability to work under pressure in changing environments
  • Familiar with the following
  • Vacuum systems: turbomolecular pumps, ion pumps, ion vacuum gauges, cryo-pumps, etc.
  • High speed electronics: basics electronics skills including familiarity with diagnostic tools such as oscilloscopes, TDRs, Multimeters, etc.
  • Laser: optical components (photo diodes, mirrors, lenses, beam samplers), relevant tools (beam profilers, spectrum analyzers, power meters, etc.) and a basic understanding of laser safety practices
  • Electrical and electromechanical systems: high voltage (cabling, breakdown, safety, etc.) power distribution, uninterruptible power supplies, pneumatic solenoids, transducers, motors
  • Computers: networking, administrative hardware and software tasks, word processing (technical document writing, spreadsheet, database entry, etc.)
Qualifications And Education Requirements
  • Associates degree or higher in electronics or related field is preferred (military electronics training and/or years of experience may be considered in place of degree)
  • Minimum 8 years of experience working with complex electro- mechanical/ High vacuum systems (e.g. SEM, TEM, semiconductor fab tools, etc.)
  • Interpersonal and good communication skill
  • Fluent English