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March

Solution Architect

Singtel Group - Australia,

IT
Source: uWorkin

JOB DESCRIPTION

The prime function of the Solution Architect role is to provide high-level technical advice and design expertise in the adoption of technology in the area of voice, data, IP, ICT, managed and hosted services to Account Executives and customers and to assist in the development of long-term profitable relationships.

SMB is an exciting past paced environment. You’ll be working with internal BDM’s, our business channel partners and staff in our Optus Hybrid stores. You’ll be the go-to person for all voice, data, ICT, MDM (Mobility), PBX and hosted PBX (Loop) in the SMB space. You’ll work with BDM’s to grow knowledge, build confidence, design solutions and achieve AOP targets for your portfolio. You will be out daily with reps and clients building pipeline and closing business. High volume and high reward.

The Solution Architect is also responsible for feeding back to the product team technical developments and needs within customer networks. Supporting the entire range of customers in the 1-300 employee space with many complex national major accounts whose communications needs require sophisticated and innovative integrated systems support in the Data and IP Technologies. The Solution Architect designs these solutions.

Working with your partners to build sales plans is critical to the role as is being a subject matter expert or 'Product Champion' on mobility, fixed voice/data/ICT/PABX/Cloud Voice (hosted) products within their team. You will provide high-level, pre-sales technical advice and expertise in the commercial adoption of technology across all products within the Business Channel portfolio in NSW. This includes but is not limited to Fixed, Converged Voice, ICT, Data, Phone Systems, Mobile, Mobility Applications and Broadband. Their focus will be 'Whole of Business'.

The Solution Architect will be responsible for identifying a clear and targeted plan to address the customers' requirements and supporting their channels in instances where clients require a more complex, sophisticated and innovative solution such as complex fixed, data and cloud solutions. The role promotes market knowledge and shares information with the sales teams regarding technical developments and trends in customer needs.

In addition to pre-sales technical support, they will be responsible for development of their sales team and support staff to maximize sales of Optus products addressing the SMB market. This part of the role will specifically focus on the development (in conjunction with the National Solutions Manager), implementation and improvement of a tactical and strategic plan to retain and grow market share across all products including mobile voice and data, fixed wire - voice, broadband and data within the Small to Medium business sector.

The Solution Architect role will also support the State Sales Manager in driving growth across their territory/state by maximizing distribution through new network partners and assisting in the development of long-term profitable business relationships and sub partners. This will include a regional growth strategy supported by the local markets SA3 planning.

To be successful in this role, you must have;

  • Technical or consulting background and experience
  • Strong Knowledge of CPE, both voice and data
  • Strong knowledge of Mobile Networks and wireless access technologies
  • Ability to recognize, analyse and articulate the technical, business and commercial applications of data, with an emphasis on e-commerce and IT technologies.
  • Experience in managing key technical relationships and selling strategic business solutions
Are you able to;

Create new

Challenge the status quo

Overcome obstacles

Implement change

If the answers are Yes, we look forward to hearing from you

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