CareCone is urgently scouting for a PC Field Engineer.

Location: Melbourne, VIC

Term: Permanent

Preference: Female

Please make sure that the candidate must have experience on –

• The resource should have hands-on experience of working on PC & Printer related hardware support by travelling to the client location.
• Repairing and replacing equipment, fixing PC as necessary

Job description–

As an IT PC Field Engineer, you will join a friendly and dynamic team and can:

• Provide our customers with break-fix proactive and reactive support for PC products.
• Analyzes, installs, acquires, modifies, and supports operating systems, database, or utility software.
• Perform routine maintenance and repairs on Customer equipment working primarily Onsite.
• Add, Move and Configure system hardware, software and network components.
• Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.
• Gather data from known resources and solve moderately complex problems.
• Maintain a high level of customer satisfaction by understanding customer needs and ensuring that they are met.
• Escalate issues according to established procedures.
• Follow established procedures after completing Customer call.
• Learn new technologies.
• Share knowledge and experience with others.
• Solve well-defined and moderately complex problems using established policies and technical principles.
• Identify Customer needs and evaluate opportunities to retain and increase service levels.

To be successful in this role, you will need to have: -

• Experience in PC break-fix environment, Software deployment and SOE management
• Ability to work effectively in diverse, multi-cultural environments at Global Level.
• Ability to translate technical jargon into plain language.
• Good general knowledge of IT hardware technical standards and technical troubleshooting processes.
• Knowledge of Managed Services Delivery practices, process, and tools
• Risk management experience with the ability to proactively assess, manage and mitigate risks.
• Proven hardware troubleshooting & repair experience
• Excellent customer service and communication skills 
• Proficient with escalation management
• High level of windows troubleshooting experience (Win7, Win8, Win 10, Win10 mobile)
• Good knowledge of Microsoft SCCM tools
• Ability to learn new products – ongoing training provided.

Interested consultants can share their updated resume on vipul.chaudhary@carecone.com.au or call on 0283 195 539