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Infrastructure Engineer (Security) - Norwest


Any Industry
Source: uWorkin


  • 9-months contract (possibility to extend)
  • Full Time position – 38 hours per week
  • Free onsite parking available

About Us:

Inchcape Australasia Limited is part of the Inchcape group of companies. The head of our group is Inchcape plc, based in London. Inchcape plc brings over 160 years of history and innovation to the automotive services sector and is the world's largest independent international automotive retailer, with operations in nearly thirty countries. Our vision is to be to be "The world's most trusted automotive Distributor and Retailer".

Locally Inchcape Australasia employs over 1,200 team members across Australia and New Zealand and has a diverse portfolio spanning distribution, retailing and logistics.

In distribution Inchcape represents the Subaru brand in both Australia and New Zealand and represents Peugeot and Citroen brands in Australia. Trivett Automotive Retail spans Melbourne, Sydney and Brisbane and represents our brand partners, as well as other brands such as Mitsubishi, Volkswagen, Jeep, Kia, Isuzu Ute and Chrysler. And lastly, AutoNexus enjoys a national footprint in Australia serving our brand partners and others, providing services from vehicle preparation and delivery to parts inventory management and fulfilment.

The core of the Inchcape spirit is to create an incredible customer experience for the best car brands in the world.

About the Role:

This role reports directly to the IT Operations Manager. You will be responsible for ensuring the environment is maintained at optimal performance levels and act as a subject matter expert for projects within the infrastructure domains.

Main responsibilities are, but not limited to:

  • Accept and take ownership of assigned technical issues, research, troubleshoot and resolve/or escalate within the team
  • Manage support queues taking full responsibility to ensure tickets are managed successfully, updated with progress details and resolved in a timely manner. Follow SLA guidelines and matrix
  • Execute ongoing maintenance and upgrade tasks to ensure performance optimisation, high availability and a stable environment.
  • Provide best practise technical infrastructure solutions for the business and the IT department, in line with the wider IT strategy
  • Work with external vendors where necessary to implement effective technical and operational solutions
  • Train junior staff, where appropriate, so that the number of ongoing tickets escalated to Infrastructure support queues is reduced.
  • Provide SME infrastructure consulting to the wider IT team to assist them in evolving the infrastructure at the bottom of their application stacks.
  • Plan, Build, test and implement assigned technical projects.
  • Ensure systems have appropriate capacity to support the business and the forecast growth in Compute/Storage
  • Ensure backups have the appropriate targets and are working effectively

What will you bring to the role?

  • 3+ years’ experience, preferably in an infrastructure role with solid, demonstrable experience.
  • Strong experience in cyber security tools (CASB, Intruder, AppCheck, etc)
  • Strong experience in securing infrastructure (Patching, PAM, etc)
  • Experience in supporting VMWare, Hyper-V and Windows Server stacks (AD, DNS, DHCP, Exchange On-Prem etc)
  • Experience in supporting Microsoft Office 365
  • Experience in PowerShell scripting
  • Solid knowledge of Service Desk and Desktop technologies, including Microsoft products (Office365, SharePoint), Manage Engine Service Desk Plus, and Mobile devices

This is a great opportunity for a motivated individual with a positive attitude who enjoys the challenges of supporting and being part of a dedicated team. So if you are looking for a new challenge and believe you meet the above criteria, please apply below.