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Business Solutions Architect (Informatics Sme) (Vpsg6)

Department of Health - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 29 March 2021

Role: Business Solutions Architect (Informatics SME) - Role until 30 June 2021

Number of vacancies available: 1

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary: 

The role provides the crucial knowledge and expertise of Informatics and Data Quality (I&DQ) capabilities and functions delivered in the Salesforce (CRM) system, to ensure the system (and related tools) delivers the needs of this team
Operate as a lead of I&DQ functional area and be a part of the overall DIME working group responsible for ensuring cohesion across all functions of DIME.
Maintain and enhance critical technical functionality delivered in CRM (including bulk uploader, Smartforms or similar technologies)


  • Support the definition of I&DQ processes, workflows and underlying policies (and as needed in the context of the overall DIME responsibilities), supply business rules and procedures, and communicate the context in which the rules, processes, workflows and policies are applied. This in the context of how CRM currently does or
  • should operate in the future through new/revised requirements.
  • Accurately represent I&DQ's needs to the CRM team in BTIM, and be the interface between I&DQ and BTIM
  • Source and validate new requirements and deliverables that describe I&DQ's capabilities and functions which the CRM will need to produce
  • Provide input for the design and construction of test cases and scenarios, and may also validate executed test results during future releases of enhancements of bug fixes in CRM
  • Provide input into and/or create and execute user documentation and training material
  • Perform testing of the outputs of the CRM enhancements and bug fixes (user acceptance testing), using and evaluating it for accuracy and usability, providing feedback to the CRM project/ program team
  • Guide other stakeholders on the CRM to ensure the outputs and content (in training material etc.) is accurate
  • Consult with broader I&DQ team members or broader DIME team to obtain and provide approval for changes to rules, processes and policies
  • Update all SOPs and related material as required based on the Salesforce system
  • Ensure adherence to Department al methodologies and processes including the BTIM processes (like change and release management), and legislative requirements are delivered in the related functions of the system


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.

Melbourne, VIC

Government, Defence & Emergency


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