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Desktop Engineer - Euc

ASG Group - Australia,

Source: uWorkin


ASG are a leading IT solutions provider with global reach. Our capabilities span across complete digital transformation. We are customer focused. We are adaptive & we are not afraid to do things differently - but our focus is constant – we drive business outcomes, so our clients achieve their results.

Our values encompass initiative, accountability & grit. Do you own your own outcomes? Do you want to work alongside people who do the same? We want to hear from you.

The role:

We currently have a Permanent position for an experienced Desktop Engineer within an EUC environment who will primarily focus on the installation, configuration and deployment of thick and thin clients running Windows 10 and Office 365 across the our customer base. You will be responsible for providing 2nd and 3rd level support for all End User Computing, including incidents and service requests, undertaking maintenance and administrative activities whilst providing a high-quality service

You will be expected to:

  • Build rapport and elicit problem details from desktop clients.
  • Produce Solution Designs, Test and Implementation plans to package applications. 
  • Undertake maintenance and management tasks as per customer contracted scopes of work.
  • Liaise with external vendors where required to ensure timely resolution of hardware / software issues.
  • Provide technical support to resolve calls from a remote location when required, either by telephone, web logging, and email.
  • Develop and maintain a professional relationship with clients, management and customers.
  • Maintain current levels of documentation as per contractual obligations.
  • Participate in ongoing continuous improvement activities.
  • Efficiently work through the Incident Management System to allocate, receive and complete work.
  • Utilise and comply with all relevant ITIL processes (including but not limited to Incident, Problem, Change, Capacity, Availability, Asset and Configuration Management).
  • Utilise and comply with all relevant ASG methodologies, standards, processes and procedures (including but not limited to the Business Management System (BMS) and Service Management Methodology (SMM).
  • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.

To be successful in this role you will have:

  • Experienced within an EUC environment
  • Experience communicating with senior customers
  • Knowledge of Windows 10 and O365;
  • Knowledge of PC hardware;
  • Understanding of software deployment technologies;
  • Understanding of infrastructure (DHCP, DNS, and Exchange) and networking (IP Addressing, routing, network topologies etc.)
  • ITIL Certifications are a nice to have

What’s in it for you?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be reward with a career changing experience only consulting can provide. Unwavering focus on professional development

  • Diverse & challenging project work
  • Paid certifications
  • Flexibility to juggle what’s important to you with work
  • Committed health & wellbeing plan
  • Competitive salary packages
  • Corporate partnerships

Company Info:

ASG is an award winning IT business solutions provider, offering a complete digital transformation service, from infrastructure and managed services, through to business and IT advice and solutions implementation. ASG acquired SMS Management and Technology in September 2017 offering clients a genuine alternative to Australia’s Tier 1 IT service providers. In 2016, ASG was acquired by Nomura Research Institute, a Japanese-based consulting and IT solutions group listed on the Tokyo Stock Exchange, bringing international capabilities and financial resources to ASG’s strong service offerings. At ASG, we take success personally. We combine the strength of experience together with our trademark entrepreneurial flair to raise the bar for our clients and the industry as a whole.