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L2 It Support Engineer - Balcatta


Any Industry
Source: uWorkin


Who you Are:

You will describe yourself as a out-going IT Professional who thrives in a challenging, innovative environment. You can see yourself venturing into server work and enjoy a role with responsibility and the potential for growth.

Your peers will describe you as a great team player who is keen to learn and can confidently provide input on the direction of the company.

The Company:

Based in Balcatta and founded on the strongest principles of exceptional service, our client has established itself as one of the leading IT companies in Western Australia. Renowned for accuracy and innovation, they offer IT support to a wide range of companies across the region and are set to grow considerably.

The Role:

An exciting opportunity exists for an IT Support Engineer to establish themselves as a crucial member within the team. You will be joining a dynamic group and your main responsibility will be to provide remote and onsite support for a wide range of companies, along with providing solution designs, monitoring and maintenance. 

Working Monday to Friday 8.30am-5pm, your key responsibilities will include:

  • Providing IT Support Assistance to a range of clients;
  • Working within a dispatched calendar;
  • Remote and on-site field repairs, implementations, and projects for clients;
  • Implementing new computer systems & solutions for clients;
  • Taking care of system maintenance across our client base;
  • Assisting the team with project delivery;
  • Accurately documenting work performed;
  • Liaising with Customers/Clients &
  • Installing printers, PC’s, laptops, servers, and network devices for clients.
To be successful for this great opportunity you will have:
  • Minimum of 3 years' experience in a 2nd level IT Support role;
  • Experience assisting SMB’s;
  • A solutions-focused attitude & ability to think laterally to solve tricky issues;
  • Ability to learn new technologies and systems;
  • Must have a driver's license.
Technical Experience:
  • Knowledge of Hyper-V and VMWare;
  • Good knowledge of Google Apps and Office 365;
  • Experience with Shadow Protect and Veeam;
  • Experience with Microsoft Exchange Online;
  • Solid experience with Windows 8, 10, 2012, 
  • Solid experience with Microsoft Office;
  • Solid experience with Active Directory;
  • Sound understanding of networking technologies including WAN, VPN, Firewalls and TCP / IP;
  • Industry qualifications will be highly regarded;
  • Understanding of PC and server hardware components &
  • Knowledge of ConnectWise will be advantageous.

If successful, you will be joining a company who strive to deliver nothing but the very best for clients and our team of people. You will be exposed to a myriad of technologies, be given opportunities for further growth and be offered a hands-on role where your ability to problem solve will have a huge positive impact on your clients and our business.

If you want to be a part of an inclusive team with a bright future and are ready to establish yourself in a long-term role with opportunities, we encourage you to apply!

The SHORTLISTER is not an agency! We manage the application process for clients and ensure EVERY Candidate (you) is given an opportunity of being assessed for the role you are applying for.

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