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Service Desk Engineer

Virtual IT Group - Baulkham Hills, NSW

Source: uWorkin


Winston Hills NSW


The primary objective is to provide exceptional customer service, remote & on-site technical support to our clients as well as building/maintaining strong relationships expected by a trusted advisor.


  • Provide Technical helpdesk/service desk support to all users
  • Provide IT and application support to all users
  • Support and maintain all technology infrastructure
  • Liaise 3rd party relationships with vendors, suppliers, and support contractors
  • Facilitate Asset Management tasks
  • Manage the implementation of new technology
  • Customer liaison via email, phone and through CW helpdesk system
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high-quality customer service
  • Keeping abreast of emerging technologies and completing training and ongoing development of your skills as agreed with the Service Delivery Manager

Essential Requirements

To be eligible for this position applicants must have:

  • 5 years minimum previous experience in a support role within an MSP
  • Proven ability to build strong relationships with clients
  • The ability to work independently, yet part of a team
  • Excellent communication skills, both written and verbal
  • Excellent problem identification skills
  • Technical problem-solving skills & experience
  • Excellent organisational skills
  • The right to work in Australia.

Technical Competencies desired

  • SCCM knowledge desirable
  • ITIL Certification
  • Experience using systems - including Office 365, Skype for Business, Teams, Active Directory and Exchange
  • ConnectWise Manage, Kaseya VSA and ITGlue experience highly desired

VITG’s Values

Your success in integrating into the VITG team will be based on your commitment to sharing these 'EPIIC' values:

  • Excellence
  • Passion
  • Innovation
  • Integrity
  • Collaboration

Standard Hours of Work

This is a full time position requiring a minimum 38 hour working week

Standard business hours are between 8am and 6pm.

Start and finish times will be scheduled by the Service Desk Team Lead


Negotiable based upon certification & experience.

Probationary Period

A 6-month probationary period applies to this position.

If this isn’t the right role for you, we’d also love for you to be part of our Talent Community so you can be the first in line to be considered when a new opportunity comes up!