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March

Front End Engineer

Five9 - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Front End Engineer

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. At Five9, we are focused on delivering the industry’s most modern cloud portfolio for contact center automation. Five9’s acquisition of Inference is the latest, exciting step in the execution of this strategy. Inference’s platform brings the power of advanced IVA-driven automation to companies of every size, technology which was previously only available to the world’s largest organizations.

The Front End Engineer will work as an integrated member of the Unified Communications (UC) team, directly contributing to the success of our products. The UC Team at Five9 primarily develops integrations for leading UC solutions (like Microsoft Teams, Zoom, etc.) so that Five9 agents can easily view all UC users along with their real-time presence status and reach them for consolation, call transfer or conference call. The team consumes partner APIs to connect with the partner UC system and utilizes various Five9 platform cloud microservices.

Key Responsibilities

  • Be part of an agile team to develop a scalable, highly available application platform.
  • Participate and contribute to requirements analysis and grooming.
  • Understand UI performance and scalability principles and apply when developing software.
  • Automate Tests using test frameworks.
  • Build reusable code and libraries for future use.
  • Document and communicate implementation solutions.
  • Work closely with product managers, quality engineers and application architects.
  • Troubleshoot and support current platform in production.


Requirements
  • Over 5 years of experience and expertise in front-end technologies, proficiency in JavaScript (Vanilla).
  • Knowledge of JS module system (ES6, requireJS), build tools webpack, babel.
  • Over 1 year of experience delivering production software into Public Cloud (preferably Google Cloud Platform).
  • Experience with front-end Testing framework such as Jest.
  • Familiarity with DBMS technology and caching mechanisms.
  • Basic understanding of server-side programming languages including Java.
  • Strong Computer Science fundamentals in design, data structures, algorithms, problem solving and complexity analysis.
  • Proficient understanding of code versioning tools such as GIT.
  • Familiarity with CI/CD process.
  • Must have experience working within an Agile/Scrum team.
  • Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.
  • Strong communication skills, both verbal and written.


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.