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March

Sr. Pre-sales Service Solutions Architect, Sap - Ams

Rimini Street, Inc - Australia,

IT
Source: uWorkin

JOB DESCRIPTION

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Sr. Pre-Sales Service Solutions Architect, for our SAP Applications Managed Services team. This is a remote role that can be based anywhere in Australia.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

This role is primarily responsible for supporting sales activities across our ANZ Theater. In this role, you will directly engage in SAP sales opportunities, actively participate in customer meetings and work closely with our Senior Account Executives to respond to our customers’ needs and challenges. The AMS Solutions Architect is required to articulate the Rimini Street value proposition and Managed Services offering and to illustrate the benefits delivered to our clients in ANZ and globally.

The SAP AMS Solutions Architect also acts as the primary conduit to the internal Delivery and Sales team. As an AMS Solutions Architect for the SAP product line, you will leverage your existing functional knowledge in working with one or more SAP products within our organization. Using this experience, you would learn how to articulate our AMS strategy and direction for all SAP products that is supported by Rimini Street.

Essential Duties and Responsibilities:

  • Partner with Sr. Account Executives in SAP sales opportunities
  • Participate in customer meetings and responding to customer needs and challenges
  • Partner with internal stakeholders including Global Service Delivery and Strategic Services
  • Deliver exceptional presentations (remotely and in person) with confidence, and answer objections in front of large audiences ranging from Application Managers, Developers and DBA’s to C-Level Executives
  • Provide detailed Scoping requirements and pricing for our AMS support services that will be delivered by Rimini Street

Additional Duties and Responsibilities:

  • Contribute to the other company wide initiatives in support of the growth and profitability of the SAP product lines
  • Some travel outside your geography in support of global initiatives
  • Travel approximately 20% of the time to support sales deals in their territory

Location

  • Remote, Australia

Education

  • Bachelor and/or Master’s Degree in Computer Science or related field

Experience

  • 10 to 15 years’ experience in a Managed Services Role or Pre-Sales Solution Architect role working within the SAP Applications ecosystem – Software and/or Services, supporting a Geographic or Industry Focused Sales Organization
  • Proven experience in a “consultative selling” environment with a history of working in a global, matrixed organization
  • Experience supporting a team of SAP Sales Reps during the sales cycle and the proven track record contributing to the sales process to close deals
  • Experience with full lifecycle software implementations

Required Qualifications

  • Mastery of the functionality and technical support in a managed services environment of SAP products
  • Working familiarity with the wide array of SAP products
  • Detailed knowledge of SAP solutions
  • Experience with understanding of with ITIL and ServiceNow for support
  • Demonstrated understanding of IT Operations and Service Delivery Key Performance Indicators (KPIs)
  • Track record of driving services cross-sell and increasing customer share of wallet

Skills

  • Excellent communication skills (Verbal, written and presentation)
  • Ability to work independently as required based on prospect needs
  • Strong speaking skills (telephone, onsite, conference or seminar)
  • Strong documentation skills (Word, Visio, Excel, and PowerPoint)
  • Experience with CRM systems, especially SalesForce.com
  • Experience with understanding and selling Managed Services
  • Disciplined to perform in a ‘work from home’ environment as this is not a 9am-5pm position

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

Rimini Street is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

  • Trading on Nasdaq under ticker symbol RMNI since October 2017
  • Added to the US Russell 2000® Index in 2018
  • Over 4,000 clients, to date including 100 of the Fortune 500 and Global 100
  • Annual 2021 financial results of $326.8 million, up 16.3% year over year
  • Fiscal year operating cash flow of $42.1 million, up 107% year over year
  • Announced the new patent pending Rimini Street Artificial Intelligence Support Applications, a result of the Company’s continued investment in optimizing support processes and ensuring global service delivery outcomes at scale. Using the AI Applications, Rimini Street has been able to deliver a better client experience and reduce software issue resolution times by 23%.
  • Celebrated the 15th anniversary of the Company’s founding in 2005 to redefine the enterprise software support market and bring choice and value to software licensees around the world.

Recent Industry Recognition

  • Received 33 awards in 2020, including 15 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
  • Honored with four Gold awards for Company of the Year in 2020.
  • The Rimini Street Foundation recognized with two awards in 2020 for Corporate Social Responsibility Program of the Year

In addition, in 2020 the Company supported more than 120 charities around the world through the Rimini Street Foundation, providing financial contributions, volunteer hours and in-kind donations including personal protective equipment to healthcare workers, senior centers, food banks and youth organizations globally. The Foundation also extended its charitable work in 2020 to Hong Kong, Malaysia, Mozambique, Sweden and the UAE.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.