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Desktop Engineer (Senior Technical Analyst)

ERA Personnel - Chatswood, NSW

Source: uWorkin


  • 6 month contract (initially)
  • $600-800 per day plus super
  • Chatswood Location

About the Role
The role will support the delivery of the Office 365 Email Refresh Project and provide technical project and infrastructure guidance and technical support to customers to prepare their desktop and network environments for migration to Exchange Online.

Key accountabilities

  • Provision of expert technical and advanced problem solving skills to resolve all technical desktop and Office 365 issues using standard practices, procedures, approved troubleshooting tools and workflow processes.
  • Establish, maintain and utilise appropriate tools and methods to address user support queries and return user’s ICT systems and networks to optimum efficiency.
  • Develop reference materials such as UAT Test plans or end user materials such as quick reference guides to assist the ICT support community through maintenance of documentation on system configurations and technical processes.
  • Providing second level support services by developing and managing migration processes, troubleshoot problem areas and provide end-user assistance where required.
  • Prepare and analyse, diagnose, and resolve complex desktop problems for end-users, and recommend and implement corrective solutions.
  • Provide high level customer service advise to support teams across relevant LHD users to provide the appropriate user access.

Selection Criteria

  • Extensive knowledge and experience in supporting client server applications, web applications, Microsoft applications, Operating Systems (Microsoft Windows 7 and 10 desktops) and Office Suite 2010,2013,2016 and Pro-Plus.
  • Proven experience in preparing End User Computing environments for consumption of Office 365 services such as Exchange Online.
  • Demonstrated experience in supporting enterprise directory environments underpinned by Microsoft Windows Server (2008 and higher), Microsoft Active Directory and, SCCM, Group Policies, VPN technologies and security compliance on desktop devices.
  • Ability to workshop and identify migration test cases with customers and produce high quality UAT Plans and associated documentation
  • Demonstrated experience in Incident, Change and Event management processes and technologies as aligned with existing NSW Health ITIL methodologies.
  • Advanced skills in dealing with issues effectively under pressure and in handling, resolving and escalating in crisis situations.

Essential Requirements

  • Expertise in supporting Office 365 from a client perspective, email client configuration in a multi domain environment.
  • Extensive Microsoft experience and strong, technical working knowledge of Windows desktop OS, SCCM, PowerShell, DNS and DHCP.

COVER LETTER: Please submit a cover letter with your resume addressing the essential requirements and selection criteria.

APPLICATIONS CLOSE: Tuesday, 30th March 2021
To apply for the role go to our website www.erapersonnel.com.au and select the Job Vacancies link or click 'Apply' on this job ad. Please quote Job Reference Number 3238794 on any correspondence.
For further information regarding this position, please contact us on 02 9890 8144. 
"ERA Personnel is an Equal Employment Opportunity employer. All applications and enquiries will be dealt with in strict confidence. To see a copy of our EEO and Privacy Policy please go to www.erapersonnel.com.au"
ERA Personnel - A division of ER & Associates Pty Limited.