Job Description

The Technical Support Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system. The engineer will join our Automation Controls team where you will have the opportunity to work with leading Rockwell Automation products designed to deliver contextual, role-based information enabling decision-making to improve systems or processes across plant operation. The engineer will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.

This position requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, complex troubleshooting, technical engineering expertise and business acumen.

The engineer’s primary responsibility is to provide technical support for the Automation Control Products their use and configuration.

The engineer will provide support services to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers. In the majority of cases, this support will be provided via telephone. Support via email, or technical notes will also be required. The engineer may be asked to cover a shift after hours and occasionally carry a weekend support phone to provide support for 24x7 customers.

Rockwell Automation