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26

March

Solution Architect

Workiva - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

The Solutions Architect directly interfaces with customers to listen and gather customer requirements for needed services. Working closely with customers and internal teams from Sales, Product Development, and Customer Success, the Solutions Architect develops solutions within current Workiva products to meet customer needs. The Solutions Architect (SA) is responsible for listening to customer challenges and gathering customer requirements in order to develop consulting services to enable our customers to better leverage current Workiva products.


What You'll Do


  • Solutions Development: The Solutions Architect interacts with customers to determine their needs and develops solutions with current Workiva products to meet those needs
  • Consults with customers to determine their challenges and requirements
  • Creates custom demo solutions for customers and prospective customers
  • Provides project and relationship management to larger customers with broader needs
  • Collects feedback and learnings from custom service engagements to be leveraged in fixed scope, fixed fee services
  • Directly interfaces with customers and demonstrates complex solutions
  • Collects feedback from the field and provides it to Product Marketing and Product Development
  • Strong knowledge of Workiva products through a commitment to ongoing training


What You'll Need


  • Undergraduate Degree or equivalent combination of education and experience in a related field.
  • General computer technology skills to include Word, Excel, and PowerPoint
  • Ability to master Workiva applications
  • Proven problem solving skills and business acumen
  • Ability to thrive in a dynamic, fast-paced environment, successfully multi-tasking and determining priorities to meet deadlines
  • Detail-oriented and organized
  • Self-motivated and able to work autonomously
  • Strong presentation and phone skills
  • Proven success with customer service
  • Excellent communication skills (written, verbal, and listening)
  • 3+ years of experience in related field: project management, solutions architecture, ERP delivery
  • Requires 50-75% travel to meet with customers, vendors, suppliers, or attend trade shows
  • Reliable internet access for any period of time working remotely, not in a Workiva office.