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March

Servicenow Architect

Wipro Limited - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

About Wipro:


Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 175,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.


Wipro in Australia:


Wipro started its journey in Australia over 15 years ago and has been a pioneer of new age, disruptive and transformative innovations. Our presence in Australia has been strengthened with several transformational programs that have been successfully delivered over the years in both private and public sectors.

We are actively working with several enterprises and the federal and state government departments and agencies to drive innovation by leveraging our expertise in hybrid Cloud, analytics, application modernisation and artificial intelligence.

Our ambition is to be the trusted partner for our clients in their pursuit of agility, efficiency and digitisation.

We have been recognised as one of the world’s most ethical companies in 2017 by the Ethisphere Institute for the sixth successive year. We were awarded the Silver Class Sustainability Award 2017 in RobecoSAM’s annual Corporate Sustainability Assessment (CSA). We also received an ISG Special Award in 2018 in recognition of our significant contribution to the sourcing industry.

With over 2,000 employees in Australia, we are committed to increase localisation. We serve over 55 customers in Australia across diverse industry segments, with at least a third listed in the top 100 ASX. These include:

  • Top Australian retailer
  • Major departments in federal and state government
  • Top 3 telecom companies
  • Top 3 insurance firms
  • Largest operator of oil & gas production
  • 2 of the top 3 gas & electricity retailers in Australia
  • 2 of the Top 3 universities
  • Top water utilities companies
  • Top 2 transmission & distribution companies


About the role

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.


The general scope of the work for this position is as follows:

  • Configuration/Customization of the Service Now system, including creating workflows
  • Experience using Service Portal
  • Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service
  • Performs integrations and process automation using Service Now Orchestration Load, manipulate and maintain data between Service-now and other systems.
  • Thorough understanding of ITIL/ITSM processes .
  • Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
  • Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
  • Experience in CMDB, Discovery and integration with other external modules. Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
  • Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc…). SNOW administration experience.



Qualifications

  • B.E or MCA with at least 10+ years of experience in Implementation and Deign of ITSM Platforms like BMC Remedy, HP ServiceManager including At least 5+ years of experience in Design and Implementation of ServiceNow Automation Platform with Integrations
  • The candidate should be trained in ITILv3 foundation certified
  • Should have developed ServiceNow in a multi-vendor environment for at least 1 engagement


Apply now if you fit the profile. Salary is open for discussion. 


Only shortlisted profiles will receive an acknowledgement.


With Regards

Sushant

sushant.s39@wipro.com


Please note Visa cannot be sponsored for this position. All applicants must have valid work permit to be considered for this position.


We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.