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27

March

Desktop Support Engineer/network Support

CLICKS IT RECRUITMENT - Brisbane Grove, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

The Client:

Clicks IT Recruitment is currently working with an Australian owned and operated service provider that is based on the CBD fringe. 

The Role:

Due to continued growth, they are looking for a Level 2/3 Support Engineer with the network troubleshooting skills to join their existing support team.

Within this role, you will ultimately become a key resource within the networking space, your day to day will involve assisting customers and business users with resolving and troubleshooting their networking issues.

Responsibilities:

  • Troubleshoot and resolve network issues through service requests and tickets
  • Provide Level 2 network support to users/customers
  • Work with a service delivery mindset to ensure support activities are prioritised 
  • Produce and maintain detailed technical documentation when necessary

Key Selection Criteria:

  • Demonstrated experience providing Level 2/3 support
  • Proven experience diagnosing/troubleshooting system, cloud and network issues
  • Experience/knowledge of CISCO and Meraki products - routers and switches (Meraki experience optional)
  • Ability resolve networking issues by logically tracing upstream/downstream to find the root cause
  • Strong networking skills - CCNA will be highly regarded

The Offer:

  • Up to $70,000-$75,000 + super
  • Career progression options and ongoing development and training 
  • Supportive work environment
  • ASAP start available
  • Office based in Milton