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28

March

Support Engineer

Tecala Group - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

We're always looking for service orientated individuals to join our Melbourne team.


As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services.


Daily duties will have you engaging directly with remote end users to provide technical assistance in regards to predominately Microsoft, VMware and Citrix based solutions.


WHAT WE'RE LOOKING FOR…


The 'Musts':

  • A true "customer first" focus
  • Great skills in supporting end users of Microsoft products
  • Demonstrated experience working in comparable Service Desk position
  • Experience working within an ITSM environment and familiarity with ITIL processes
  • Superior communications skills, both written and verbal
  • Be available to be rostered 24/7


The 'Maybes':

  • Additional industry or tertiary qualifications
  • ITIL Foundations accreditation
  • Experience within a System Integrator or Managed Services provider

HOW TO APPLY

If you're excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.


Be sure to include a cover letter and CV to support your application.

No agencies please – we've got this one covered.