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ANZ - Melbourne, VIC

Source: uWorkin


We've changed the way we run the Australian business, adopted a new way of working and introduced design thinking approaches so we can build a better ANZ for our customers today and in the future. The success of our Australia business is dependent on having great people to deliver quality outcomes for our customers.

What's your mission?
As a Chapter Lead supporting the Get Help and Give Feedback value stream, your mission is to help design, build and manage the development team for a modern digital cloud native, agile banking Contact Centre.

You will employ your broad knowledge of modern digital and SaaS systems to help reshape the way we interact with customers so that the transformation program is able to better deliver key customer propositions. Your work will require you to take on board a broad set of inputs from our stakeholders and use them to set the technical direction for the development team, build strong engineering processes and cross-team collaboration.

What will your day look like?
Every day will be different but some of the key things you will do are:

  • Hands-on software development.
  • Direct and help build of automated engineering processes.
  • Give considered technical direction for new work derived from epics and stories.
  • Help estimate effort to facilitate sprint prioritisation.
  • Mentor squad members to help them improve their technical capability.
  • Work with the Product Owner, Solution Architect and SaaS vendor to set technical direction.
  • Be an advocate for the Contact Centre engineering team in discussions with business and technology stakeholders.
  • Work closely with integration partners to ensure designs are well implemented and robust.
  • Influence vendors and other teams to achieve good engineering outcomes.
  • Troubleshoot production technical issues.
  • Working ahead of current implementations to ensure the smooth flow of engineering work.
What will be in your toolkit?
  • Senior engineer with some experience designing and implementing cloud native SaaS applications.
  • In depth understanding and advocate for automated engineering processes and practice for cloud-based delivery.
  • Strong background in front-end and back-end JavaScript and related technologies.
  • Hands-on experience with NLP, Machine Learning and Data Analytics to improve Contact Centre experience for agents/customers
  • Added bonus:
  • Previous exposure to Contact Centre technology - Genesys, AWS Connect, Twilio or similar where you have:
  • Driven design and delivery of APIs/integration, security and SaaS solutions.
  • Designed and built chat, voice and video streaming solutions, workforce management and QA solutions.
About ANZ
At ANZ, everything we do boils down to 'why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself . If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS122358).