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Consultant - System Engineering

Verizon - St Leonards, NSW

Source: uWorkin


Managing and troubleshooting SaaS systems including but not limited to Google Workspace, Slack, Proofpoint, CASB, data migration platforms, and encryption software.
Effectively providing day-to-day Microsoft on-prem Exchange and SMTP email operational support to internal customers covering all Servers and Mail Relays within EMEA and APAC.
Providing cross-over with other team members as appropriate to deliver a consistent support function across Verizon.
Provisioning lead technical support when nominated on major projects undertaken within Verizon.
Involvement in implementation discussions working with non-technical stakeholders.
Identifying and driving opportunities to improve automation for the company; scoping and creating automation for deployment, management, and visibility of our services.
Mentoring junior IT and helpdesk personnel.
Vendor engagement for troubleshooting.
Daily monitoring and acting on alerts.
Leading recovery during outages and participating in on-call rotation.
User support/managing ticket queue.
What we’re looking for...

Mandatory / Required
(MUST-HAVE) to perform the role
Knowledge needed to perform the role
Specific products/tech/platform
Industry Expertise / Certifications
Bachelors degree or four or more years of work experience.
Six or more years of relevant work experience.