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29

March

Support Engineer

Halcyon Knights LogicMelon - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

  • Unique opportunity to get in early with expansion into Australia.
  • Suits those with a strong tech support background.
  • Remote position for the highly-independent.

Support Engineer

Your New Company

Our client is a North American company behind an Open-Source tool used in data and analytics. They’re looking for a Support Engineer to join a team serving as first Point-of-Contact for clients across APAC. You’ll need a strong tech support background and the ability to hit the ground running; this is a remote role with very little supervision so high levels of independence are a must.

Your New Role

  • Support customers and business partners over various communications media
  • Create a positive experience for your business partners
  • Resolve complex technical issues through troubleshooting, gathering information and replicating problems
  • Liaise with internal and external stakeholders to foster continued development and collaboration
  • Get in as one of the first employees in Australia – plenty of opportunity for leadership/growth with expansion.

What You’ll Need to Succeed

  • 5+ years’ tech support experience (L2-L4)
  • Complex troubleshooting expertise including debugging
  • The ability to develop documentation
  • Excellent communication skills across tickets, email, chat, calls and video-calls
  • An independent and proactive mentality

What Will Give You an Edge

  • Elastic, Splunk
  • Experience in Escalations or Systems Engineering
  • Background in open-source tech
  • Kubernetes/DevOps
  • A second language

What’s in It for You?

  • A unique opportunity to get in early with an international client rapidly expanding its Australian presence
  • Internationally-competitive pay
  • Remote – work from the comfort of your own home

How to Apply

If you’re interested in this role, click ‘apply now’. For more information or a confidential discussion, contact Alex Falzon – [email protected]

For other exciting job opportunities and to keep up-to-date with the IT world, please 'Follow' Halcyon Knights on LinkedIn @ www.linkedin.com/company/halcyon-knights.

Halcyon Knights is an equal opportunities employment agency, valuing the contributions made by all people and welcomes applications from people with disability, Aboriginal Australians, people of all ages and from culturally diverse backgrounds.

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