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March

Senior Ux Architect

Clemenger Group - Melbourne, VIC

Marketing
Source: uWorkin

JOB DESCRIPTION

CHE Proximity is looking for a new breed of User Experience Designer.. We call them Architects

We're on the hunt for a talented UXer to join a growing Experience Design team delivering world leading digital products, services and experiences for some of Australia's highest profile brands. We think UX should be a function of Strategy, as well as Design. We are not after pixel-perfect UI designers, but rather an individual who exercises truly critical thinking across a wide variety of subjects. Someone that loves logic, creativity and the opportunities new technologies provide. Change is something they thrive on and moving fast keeps it interesting for them.
You will have at least 4 year's experience working within multidisciplinary design and development teams and be excited about the prospect of working in a collaborative and dynamic agency environment. You will have a natural affinity for engaging with people at a deep level. Whether working with customers or fellow team members and clients, the successful applicant must be passionate about representing the human perspective in design.
You encourage innovative approaches to design techniques, unifying the Design and Strategy teams and enabling both to embrace different angles in approaching complex problems.
No task is too big; actually, the bigger the task the bigger the challenge. And there is nothing better than delivering what others thought was not possible. These are the projects you love the most.

Responsibilities

* Collaborating with the Head of Experience & Service Design, Account Service and relevant Client representatives to define UX project objectives and success metrics.
* Defining the overarching HCD strategy, from approach to implementation.
* Developing and delivering high quality presentations to communicate future state user flows service blueprints, any audit findings, opportunities for remediation and next steps with the Director of Experience, Client Partner and Client Executives.
* Working with the Client Partner to manage cross-functional project teams (strategy, design, technology and data resources) to deliver top quality strategic and creative outputs
* Engaging in client workshop facilitation, including design thinking and other co-design activities.
* Designing engaging user-centred concepts and components that support business objectives and work on multiple devices.
* Comfortable articulating user stories/jobs to be done and developing innovative, human centred design concepts to address these.
* Understanding how design research should be integrated into a project and being prepared to take an innovative approach when the opportunity arises.
* Being comfortable interrogating analytics platforms to derive insights that can inform design decisions and A/B testing activities.
* Representing the voice of the user – from initial requirements gathering to concept sketching, working with UI/interaction designers and throughout the development process.
* Designing solutions that meet accessibility and inclusivity requirements and display a deep empathy for the people using the products and services we create.
* Designing solutions across a variety of channels and contexts, i.e. apps, email, websites, e-commerce, CRM chat-bots, voice etc.
* Exercising highly developed listening and communication skills in a client environment, and within the agency.
* Working with the client teams, technology, data, and account service to deliver transformed experiences.
* Being highly accountable for design quality and project delivery.
* The ability to infuse empathy with creativity to innovate across a wide variety of touchpoints.
* Demonstrating a profound curiosity and passion for human-centred design, consumer attitudes and behavior and the implications for how we communicate.
* Being seen as an expert in our craft to our clients and the wider agency.

Desired Skills and Experience

* An existing portfolio of thought leadership (e.g., past conference talks, publications, etc.)
* Experience with (or an interest in) CX, Service Design and Business Design methodologies and approaches.
* An ambition to develop and grow quickly within a fast-paced and ‘opportunity-rich' environment.
* An understanding of behaviour psychology and its impact on user experience.
* Being a storyteller – a critical element of all our roles is to deliver insights about people and behaviour – verbally and visually – in a way that generates empathy, emotion, and engagement from the client and design team.
* Direct experience conducting primary user research (usability studies, stakeholder interviews, card sorting, ethnographic research etc).
* Developing detailed personas to act as guardrails for design.
* Ability to interpret data (alongside Data Scientists) and mine insights from numbers.
* Auditing of existing omnichannel communication strategies with a human-centred lens.
* Conducting expert reviews using UX ‘best practices' and domain knowledge (cognitive walkthroughs, heuristic reviews for websites and apps etc)
* Strong wireframing skills (sketching and via software such as Sketch, Axure).
* Experience with iterative prototyping techniques (paper prototypes, Figma, InVision).
* Proficiency in journey mapping using layout software (Omnigraffle, Illustrator, Visio).
* In-depth evaluation (affinity mapping, thematic analysis) of business and customer pain points.

Who is CHE Proximity
More than ever before the medium, the message and it's sequencing are inseparable from each other.
Unlike any time in history, connecting the medium, the message, and its sequencing to the consumer is more vital than ever.
Connected creativity is the synchronization of strategic positioning, engaging creative, combined with the next generation of engagement planning to ensure ideas create the cut-through needed to deliver the strongest commercial performances. Today, creativity cannot be left to chance. One brand expression or big TV ad is simply not enough.
More than ever, brands need to live in culture and our consumers worlds, allowing audiences to not only consume brands, but take part in owning, creating and amplifying them. To do this, the role of influencers, publishers, the news and bought media are inseparable from each other and the expression of the idea itself. To create such work, the classic disciplines of the marketing mix – advertising, experience, PR, CRM, media, digital – must all be unified, removing P&Ls, biases and incumbency to reveal a new breed of agnostic agency, resulting in connected creativity.
At CHE Proximity, we see this as the shift from brand as advertising to brand as experience. It is as profound a change in advertising as the printing press was to the democratisation of information. We are investing our every effort into leading this transformation and in doing so, supporting the sustainability of our cherished industry as an essential ingredient of modern commerce.
This is what we call Connected Creativity.
Some recent highlights
In addition to growing our business with high profile and forward-thinking clients our creativity and effectiveness has been recognised by our peers:
AFR Most Innovative Companies 2020: #1 Media & Marketing Company
AFR Most Innovative Companies: Best Marketing Innovation 2017 - 2020
Mumbrella 2020: Full Service Agency of the Year
WARC 2020: #3 Most Effective Agency in the World
Contagious Pioneers: Top 10 Best and Bravest Agencies on the Planet 2018 2020
B&T 2019: VIC & Direct Response/Performance Agency of the Year
London International Awards 2019: APAC Agency of the Year
Tangrams: Asia Effectiveness Agency of the Year 2018, 2019
WARC: Most Effective Australian Agency 2014 2020

Clemenger Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.
At Clemenger Group we employ flexible work practices where appropriate, support charities including Peter MacCallum, and undertake a range of environmental initiatives across our businesses.

To gain an insight as to what it is like to work at CHE Proximity please click on the people story below: