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Director, Support Engineering

Datadog - Sydney, NSW

Source: uWorkin


Would you like the opportunity to work at a company that is revolutionizing the IT monitoring space? Datadog is seeking a highly motivated, results oriented leader to join our high-growth organization and world class Solutions team.

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team of managers and individual contributors in our APAC region, immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

You will:

Manage, develop, and mentor a fast-paced team of Lead Solutions Engineers, who in turn manage teams of 4-6 Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
Work closely with Technical Solutions leadership on strategic initiatives as we scale our team globally
Oversee successful onboarding of new Solutions Engineers
Ensure successful development / education of Solutions Engineers in your group
Assist recruiting efforts to find and hire top talent within your region. Coach new hires during on-boarding to ensure proper ramping of skills and capabilities.
Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation
Review and help prioritize Solutions Engineering escalations
Assist with incident response during outages/incidents, communicating with customers and providing info to our internal teams
Oversee demo training and demo certification
Conduct regular 1:1’s with team members to provide constructive feedback and skills development.

You are:

A previous people manager (in particular, has experience managing a team of managers).
Self-motivated, detail-attentive, and have a desire to keep learning more.
Someone with a high EQ and soft skills.
A critical thinker who defaults to a client-centric approach.
Experienced in successful implementation of process and procedure in a scaling region.
Exceptional with written and oral communication.
Able to think creatively about a wide variety of challenges. Youre going to find new things every day.
Experienced working in a Solutions Engineering or adjacent role.

Bonus points:

Knowledge of current infrastructure and monitoring solutions and technologies.
Formal education and/or training in management skills or strategies.
Previous experience working in a startup and/or fast-paced organization.
CS or Engineering degree.

Why You Should Apply:

Generous and competitive global and US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture