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March

Desktop Support Engineer

ORIGIN ENERGY SERVICES LTD - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

  • Join a small team of technicians across Australia. 
  • Focus on providing outstanding service to the business 
  • Melbourne based

Working for us

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

THE ROLE

The Technology Hub (TechHub) support team serves as a critical role in enhancing user satisfaction in Origin by providing a positive customer experience through the provision of exceptional IT Support.

Reporting to the Head of IT Service Operations you will be joining a great Team, to provide face to face onsite and remote (working from home) Level 2 technical support, across a broad suite of technologies including Desktop, O365, Teams, AV, Print, and Intune.

The technology services are provided to all Origin metro and regional locations within Australia, and travel may be required as determined by the business.

The role responsibilities also include:

  • Ensures all cases (incidents and requests) received are prioritised and assigned appropriately across the Technology Hub Support team
  • Responds and resolves cases within agreed targets and SLAs
  • Utilises the Service Management system “Service NOW” to record all cases (incidents and request)
  • Actively communicates and update customers on the status of their case
  • Escalates cases to L3/4 Technical Analysts when complexity of the problem exceeds their skill set and authority
  • Provides technical support to ID Service Technical Analysts to assist in call resolution as required
  • Perform or assists with Change Management activities as required

IS THIS YOU?

The ideal candidate will have prior demonstrated client facing experience and be a good communicator as you will be liaising with business stakeholders of all levels.

More importantly you will have or can show:

  • Ability to deliver consistent results even under low supervision.
  • Experience with IT Infrastructure & Networking technologies within an enterprise environment
  • Strong verbal and written communications skills including presentation and documentation.
  • Able to build effective working relationships with stakeholders at all levels.
  • Client driven; you have a strong focus on providing the best services to customers.
  • Ability to work within targets and deadlines

A great team to join

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers – and for our people.

Origin’s Future Energy and Business Developmentteam is shaping tomorrow’s future energy innovations. We’re investing in new energy solutions; partnering with global start-ups and trialing new technology and business models. We also play a critical role in supporting our operations through world class application and infrastructure. We’re driven to lead the transition into a low carbon, technology-enabled world which embraces a more decentralised and digital future.

That’s why we need passionate, curious and customer focused people, who are excited by the challenge of finding new ways of working, new ways of delivering and shaping a new energy future.

Origin. Good energy

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy. Today, we serve more than 4.2 million customers, are one of the most significant energy producers in the country and listed in the ASX Top 50 companies.

For more information contact: Iain Pratt - 03 8665 7325, quote Requisition ID 78158 

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

Here's a little about what makes us, us: www.careers.originenergy.com.au