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March

Service Sales Application Engineer

Hitachi ABB Power Grids - Perth, WA

Sales
Source: uWorkin

JOB DESCRIPTION

Hitachi ABB Power Grids is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

The Power Grids business offers power and automation products, systems, service and software solutions across the generation, transmission and distribution value chain. Hitachi ABB High Voltage Products team provides products which help enhance the safety, reliability and efficiency of power networks while minimizing environmental impact. Our technology leadership continues to facilitate developments in areas such as ultra-high-voltage power transmission, enabling smart grids and enhancing eco-efficiency. An exciting new opportunity is now available within our High Voltage business. We are looking for a Service Sales Application Engineer to join the team. Focus will be to drive service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with other service units. Build long term customer relationships and ensure immediate response to specific customer needs and issues.

Your Responsibilities

  • Contributes to risk assessments related to price and quality. Registers required information into the appropriate customer database. Ensures technical reliability, safety, and cost-effective solutions to satisfy customer’s needs. Complies with health and safety directives. Report unsafe practices and incidents.
  • In collaboration with the Service Sales Manager and/or Service Manager implements Service sales strategy. Penetrates IB, promotes various upgrade, retrofit and value add solutions to the benefit of the customer.
  • Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them, and proposes recovery plan(s) when needed.
  • Regularly updates installed base in ServIS (the approved Service database) with the changes made at site. Regularly update and manage Sales force inquiry and opportunity.
  • Utilizes ServIS to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market. Focuses on the entire Service portfolio to secure profit for assigned Business Units/Product Groups.
  • Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Takes a One Hitachi ABB approach to leverage other colleagues’ portfolios.
  • Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process.
  • Sells entire service product portfolio to expand Hitachi ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics.
  • Prepares Hitachi ABB Power Grids Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager. Communicates contract details in accordance with Hitachi ABB Power Grids offering and strategy. Manages administrative sales processes.
  • Acts as a marketer/salesperson of Hitachi ABB Power Grids service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings). Translates the needs of customer into relevant Hitachi ABB Power Grids Service offerings and solutions.
  • Living Power Grids core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background
  • A diploma/bachelor’s degree in Electrical Engineering
  • Minimum experience of 5 years in related field.
  • Experience within Hitachi ABB Power Grids focused markets
  • Customer focused
  • Able to communicate effectively
  • Able to work within a team and follow instructions

More About Us

Hitachi ABB Power Grids is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centres. With a proven track record, global footprint and unparalleled installed base, Hitachi ABB Power Grids balances social, environmental and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid. www.hitachiabb-powergrids.com Diversity and Inclusion Statement Power Grids is committed to Equal Employment Opportunity and recognizes the importance of attracting the right people for the right job. We are actively seeking to increase the diversity of our team and encourage applications from people from culturally and linguistically diverse backgrounds, women, the LGBTQI+ community, people living with disability/ies and Aboriginal and Torres Strait Islander people.
High Voltage Products