The DXC Cloud Operations Engineer focuses on operating and maintaining the cloud environments of DXC customers as per the environment design and contractual agreements.

The main goals of this role are to deliver agile and secure managed services on cloud platforms, to continuously increase the level of automation and security, to ensure high availability of the service, and to achieve a high level of customer satisfaction.

Responsibilities

Support 24x7 operations of production cloud environments

Includes monitoring, incident response, answering service requests, and execution of changes

Take full ownership of incoming actions and issues and drive them to resolution

Work within a multi-skilled Cloud Operations team

Consulting with other team members to extend your reach to get to success

Proactively and continuously improve the service through

Driving automation by scripting repeatable tasks

Improving monitoring metrics to detect incidents before they occur

Identification and resolution of incident root causes

Leverage automation tools and Infrastructure as Code tools to maintain environment and execute changes while adhering to change management process

Contribute to Project activities through all phases of planning and implementation

Understand and contribute to processes and tools used by team

Skills and Qualifications

Experienced and Certified in one of the following cloud platforms:

Microsoft Azure

Amazon Web Services (AWS)

Familiar in one or more of the following technical domains: Windows, Linux, Database, Storage, Networks, Security

Able to find effective solutions to problems

Team worker with strong ownership and drive

DevOps & Agile methodology experience

Ability to learn and adapt to new frameworks/technologies and integrate with them for automation service delivery

Experience with the following operational tools, concepts & technologies as required:

Work within the team to deliver a multi-skilled capability across multiple technologies and disciplines, participate in continuous upskill and training to maintain individual and team skills such as:

Cloud systems configuration management tools

Azure Resource Manager templates

AWS CloudFormation

Terraform

Unix/Linux scripting - bash, ksh, Python

Windows batch and PowerShell scripting

Experience with continuous configuration automation/orchestration tools

Ansible, Chef, Puppet

Git/Github, Jenkins

Docker, Kubernetes

Automation, monitoring and management tools such as: Azure OMS, AWS SSM, AWS CloudWatch

Solution and Process documentation

All candidates must be Australian Citizens and willing to undertake baseline security clearance.