Job Description:

HCL Technologies is seeking to hire a Technical Support Professional. This role specializes in performing and enabling remote technical support for BigFix products.

The candidate will have a strong technical background and be responsible for:

• Troubleshooting, diagnosing and fixing customer issues
• Using technical and negotiation skills in collaboration with other support operations/organizations to priorities and diagnose problems to resolution

The ideal candidate must be detail-oriented, able to work independently and juggle multiple tasks. You will be part of a world-wide team responsible for supporting geographically distributed customers.

Mandate Skill:

Basic Qualifications

• BE/BTech in Computer Science, Information Technology, Engineering or a related field
• Great relationship attitude for managing client expectations and satisfaction
• Knowledge on 

- multiple operating systems (Windows, UNIX)

- Shell script (UNIX and Windows)

- SQL Language and databases (DB2 and MSSQL)

- Networking (basic)

• Ability to collaborate with geographically distributed cross-functional teams
• Good written and verbal communications skills
• Fluent written and spoken Japanese and English
• Current work from home set-up because of the pandemic
• Work location: Sydney, Australia
• Work schedule: 8:00-17:00 Japan Time Zone