Arista Networks - Technical Solutions Engineer (TAC)

• Sydney NSW, Australia

• Full-time

Company Description

Arista Networks is an industry leader in cognitive cloud networking for mission-critical data centre and campus environments. Arista’s award-winning platforms deliver availability, agility, automation analytics and security

Job Description

Arista Networks is looking for technical solutions engineers to join our world class

support team. An Associate Technical Solutions Engineer at Arista Networks will

support our customers across various industry verticals with Arista products and

solutions. You will have access to labs to perform your own recreates, along with

training on our products and assigned mentors. This role also entails cross functional

interaction with HW, SW and sales teams internally. This role not only offers an

opportunity to learn cutting edge technology but also hone critical thinking, customer

interaction skills and communication skills.

Salary

Between $65,000 AUD - $75,000 AUD

Responsibilities

● Post-sales technical support of Arista Datacenter and Campus products and

solutions. 

● Respond to customer product inquiries via telephone or email.

● Resolve customer concerns raised during installation, operation, maintenance,

product application, or compatibility matters.

● Troubleshoot problems with hardware equipment and software applications and

recommend corrective action.

● Recreate customer network issues in a dedicated

lab environment (as needed).

● Document customer communication and recurring technical issues to support

product quality programs and product development.]

Qualifications

Proficiency with TCP/IP and the traditional networking technologies required

Knowledge of core networking concepts and protocols such as:

ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, Open

Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP

Highly desired skills:

* Server virtualisation (VMware ESXi, Microsoft Hyper-V, KVM, etc)

* Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark

* Programming/scripting (C++, Java, Python, Perl, JavaScript, shell)

* Linux OS navigation

* Containers (Kubernetes, Docker, etc.) and SDN networking concepts

Education:

* Minimum education is a BS in a technical field (CS/Networking majors

preferred).

* Industry certifications preferred.

* Prior customer-facing experience preferred

Additional information

All your information will be kept confidential according to EEO guidelines.