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Services Solutions Architect

Lenovo - Sydney, NSW

Source: uWorkin


Position Description:
Lenovo is a US $50 billion global Fortune 500 company and we rank #212, and a leader in providing innovative consumer, commercial and enterprise technologies. Globally, our product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including tablets and smart phones. We design and build our products to bring progress to the world. Serving customers in more than 160 countries, we take our inspiration from the drive and imagination of the people who make things happen; our technology helps those who do, do better.

At Lenovo we employ more than 60,000 people worldwide and our people share a common aspiration to be the very best. Whether serving our customers, working as a team or contributing to the community, we are working to build a unique company. A company that delivers unparalleled products created and supported by people with a wealth of different cultures and experiences. Our strength lies in this diversity. We are dedicated to fostering an environment that encourages entrepreneurism and ownership. A workplace where people's talents can be challenged and their efforts recognized and rewarded. We employ fantastic people…come join the fun!

About Role:
Deployment and Managed Services are part of Lenovo’s Professional Services strategy and is focused on delivering world-class services to help our customers maximize value of Lenovo devices

Our service Portfolio consists of configuration & integration services, project management & deployment, installation & implementation, data migration and device retirement services. Lenovo also provides managed and outsourced services to our customers.

The solutions architect works closely with the Lenovo sales team, Project Management Office and personnel as needed, technical support and the customer to ensure a smooth handover from solution phase to project planning, initiation and beyond.

The tasks of the solution architect are as follows, but not limited to

  • Scope customer and solution requirements using meetings, analysis, requirements workshops, customer visits, scenarios, business analysis, task and workflow analysis.
  • Translate the requirements into architectures & solutions delivered by Lenovo
  • Drives the technical certification and validation for all opportunities across customers solutions and architecture
  • Think and act strategically, anticipate future trends and envision a path to get there.
  • Challenge existing processes to ensure the best solution
  • Drive and challenge assumptions on how the project plan will be successfully executed
  • Maintain current understanding of technology, tools and toolsets in the industry
  • Works directly with Customers to drive changes or change requirements to service delivery
  • Tailor approach to match level, culture, and other circumstances.
  • Autonomously able to work across regions and functions to achieve results with minimal supervision and input
  • Develop, maintain and cultivate strong trusted and meaningful customer relationships at all levels, through a deep understanding of their key business Issues
  • Ability to articulate industry trends and act as a technical advisor during the solutioning and presales engagements
  • Other duties as assigned.

  • Position Requirements:
  • Highly articulate and professional in both oral and written communication, as well as presentation, persuasion and negotiation skills to achieve desired result needed.
  • Must have broad business experience.
  • Ability to effectively present information and respond to questions from groups of executives, managers, customers and other employees
  • BS/BA required with a concentration in a business discipline preferred.
  • Must have 10+ years’ experience in requirements definition, project management, change management and problem solving in a service business environment.
  • Technical Services experience a plus.
  • Experience with process improvements across regions within an organization required

  • Lenovo is an Affirmative Action - Equal Opportunity Employer. We offer a market-competitive salary and benefits package including: An external benefits package, an Employee Assistance Program, life insurance, a reward and recognition program that provides the opportunity to win cash and non-cash incentives, flexible work arrangements and professional and interpersonal development programs tailored to your needs.

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