Position Purpose

BNP Paribas is a leading bank in Europe with a strong global footprint across 71 markets and more than 198,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

BNP Paribas Corporate & Institutional Banking is a leading global financial partner, offering a wide range of tailored solutions in Capital Markets, Securities Services, Financing, Treasury and Advisory Services. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region. Currently with a presence in 13 markets and over 18,000 employees, BNP Paribas is one of the best-positioned international financial institutional with an uninterrupted presence since 1860.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

You will be joining the Global Market Global Prime Finance production support team provides application support services to Global Prime Finance business globally, including Security Lending, Synthetics, Prime Brokerage, Margin & Risk, Client Management and Operations. Interacting and working alongside the front office, developers, business analysts, middle office and infrastructure teams. Being at the fore front of supporting the applications the team members have high exposure to and work with the Front to Back Business teams on a daily basis within a fast paced dynamic environment.

Responsibilities

This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across all the current Production systems in a timely manner, both for local & global users & systems. To reduce and manage the impact of system issues affecting the relevant Business Units – Front, Middle & Back Office. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs like Automation & Self-Service and Application Resilience. He/she will also have the opportunity to be involved in onboarding applications into the production environment and working with the global teams on transformational projects and interesting strategic initiatives. Opportunities to build cross organizational relationships through leading projects on behalf of the team.

Your key responsibilities

Reactive

Incident management – business and technology communication, coordination and resolution of incidents, from external issues such as exchange problems to internal application bugs impacting the production environment exposure and reconciliation for incidents

Problem management – Post incident review ensuring that the issue has been permanently resolved and what value add items can be completed to ensure the issue does not reoccur

Proactive

Drive an operational environment for front office business applications from daily operational tasks, incident & problem management, change and new application / service on boarding; ensuring a stable operating environment for the applications.

Morning and weekend checks – in conjunction with global teams ensuring system readiness for the start of day and start of week

Monitoring – use and continual improvement to the main monitoring tool

Work with counterparts globally and ensuring there is a common/collective approach to issues/problems

Relationship Management – build partnership with key stake holders and global GPF team

Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately

DR Drill – coordinate and participate annual DR events

Stability initiatives and operational excellence within environment

Focus on transformational project work across the wider global CBIB Technology organization

Opportunities to develop leadership competencies on stability and operational excellence programs

Assist in the automation of repetitive task

Operate in a ‘follow the sun model’ to ensure issues are resolved globally

Qualifications

Technical and Behavioral Competencies / Specific Qualifications (if required)

University qualification with IT Major

3-8 years working experience in financial institution (Front Office users support experience is desirable)

Previous experience with Global Prime Finance system support and knowledge of the trade life cycle is desirable

Getting things done in large organizations – understanding of where to use processes and how to build and operate a network

Self-sufficient drive and ability to work round blockers in a sustainable manner

Work across countries, regions and time zones with a broad range of cultures and technical capability

Good prioritization skills, with the ability to work in a fast paced environment

Excellent interpersonal and communication skills and excellent problem solving abilities

Strong analytical and problem solving skills

Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, Excel and VBA as well as ability to write SQL to extract, patch data and trouble shooting in Sybase and Oracle databases

Experienced with managing platforms in Linux and Windows environment

Experienced with monitoring and deployment tools

Experienced and understand Agile methodology

Prior experience on managing key business and technology stakeholders would be a plus

BNP Paribas