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Support Engineers (Level 1 And 2)

Arq Group - Melbourne, VIC

Source: uWorkin


Arq Group changes the way businesses do business. From award winning mobile apps, cloud and analytical insights, to design thinking and digital marketing. We define, design and create products and solutions that solve problems, big and small. Arq Group are Australia’s leading experts in Digital Solutions.

We create technology. We partner with our clients to solve problems others can't. We do this by hiring the best people out there!

Our VIC team is looking for skilled Level 1 & 2 Support Engineers to join our expanding team. As a Support Engineer you will provides 24x7 support and priority assist for our key, enterprise clients

Key Skills And Experience

  • Monitoring
  • Priority Service Line calls and response
  • Basic technical triage and re-allocation, updating of tickets, alerts, etc (Event Management).
  • Updating CMDB/knowledge database
  • Password resets, Creating new users, Drafting/scheduling changes
  • ServiceNow (or similar)
  • Investigation
  • Level 2 resolution
  • Escalation to SME as needed

About Us

Arq Group is the dynamic space for smart thinkers. We create unforgettable experiences, solve complex challenges, and provide seamless, end-to-end solutions for businesses, big and small…. from design thinking to customer solutions, leading mobile, cloud and analytical insights, digital marketing, to web design. We are Australia’s leading digital partner, powering the growth of businesses, big and small.

At Arq you’ll find a true work-life balance. You’ll be part of a sincere team that’s all about diversity, equality, teamwork and mutual support. Sound like the place for you? Then tell us why you’re the one for us.