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It Device Support Engineer

CareCone Australia - Perth, WA

Source: uWorkin


CareCone Australia is urgently scouting for an IT Device Support Engineer

Location: Perth, WA

  • Resource should have hands-on experience of working on PC & Printer related hardware support
  • Repairing and replacing equipment, fixing PC as necessary

Job description–

As an IT Device Support Engineer, you will join a friendly and dynamic team and can:

  • Provide our customers with break-fix proactive and reactive support for PC products.
  • Analyses install, acquires, modifies, and supports operating systems, database, or utility software.
  • Perform routine maintenance and repairs on Customer equipment working primarily Onsite.
  • Add, Move and Configure system hardware, software and network components.
  • Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.
  • Gather data from known resources and solve moderately complex problems.
  • Maintain a high level of customer satisfaction by understanding customer needs and ensuring that they are met.
  • Escalate issues according to established procedures.
  • Follow established procedures after completing Customer call.
  • Learn new technologies.
  • Share knowledge and experience with others.
  • Solve well-defined and moderately complex problems using established policies and technical principles.
  • Identify Customer needs and evaluate opportunities to retain and increase service levels.

To be successful in this role, you will need to have: -

  • Experience in PC break-fix environment, Software deployment and SOE management
  • Ability to work effectively in diverse, multi-cultural environments at Global Level.
  • Ability to translate technical jargon into plain language.
  • Good general knowledge of IT hardware technical standards and technical troubleshooting processes.
  • Knowledge of Managed Services Delivery practices, process, and tools
  • Risk management experience with an ability to proactively assess, manage and mitigate risks.
  • Proven hardware troubleshooting & repair experience
  • Excellent customer service and communication skills 
  • Proficient with escalation management
  • High level of windows troubleshooting experience (Win7, Win8, Win 10, Win10 mobile)
  • Good knowledge on Microsoft SCCM tools
  • Ability to learn new products – ongoing training provided.

Interested candidates can reach us via | vipul.chaudhary@carecone.com.au |+61 283 195 539