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It Support Engineer

Megaport - Brisbane Grove, NSW

Source: uWorkin


The Role

Based in our Brisbane office and reporting to the IT Manager, you will provide first and second level technical support across a range of services and devices including desktop services, systems management, directory services, virtual services, virus protection, messaging services, email services, collaboration services and peripherals(including Apple devices, Google Suite and Atlassian products).

About Megaport

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange with a market cap exceeding $2 Billion. We’re a lean, high-achieving team made up of over 230 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

What You Will Be Doing

  • Identify, prioritise, and action level 1 IT support requests.
  • Work closely with the IT Support Engineers on issues that require a higher level of support.
  • Manage the procurement of IT equipment globally.
  • Manage the hardware asset register to ensure all hardware can be tracked and maintained.
  • Provide introductory training and assistance to new staff.
  • Maintain technical documentation and manuals.

What We Are Looking For

  • Minimum 2 years’ experience in a Level 1 or 2 IT Support.
  • In-depth knowledge and demonstrated expertise in the support of Apple & Windows-based hardware & operating systems.
  • User Access Management experience with Cloud & SaaS applications
  • Sound knowledge of G Suite & Office 365 cloud-based services
  • Experience procuring and managing IT hardware
  • Must be able to quickly learn/support new technologies
  • Excellent communication and interpersonal skills
  • Self-starter that works well in a team environment

What we offer

  • Flexible working environments
  • Birthday Leave
  • Generous study and training allowance + development opportunities + 5 days paid study leave
  • Creative, fun, and contemporary workspaces
  • Motivated team of industry experts and new talent
  • Celebrated success with ‘Legend’ and ‘Kudos’ Awards
  • Health and wellness program
  • Opportunities for career growth and potential for global intra-company transfers

All applications will be treated in confidence. 

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions.

Candidates who meet the selection criteria will be invited to attend an interview

Strictly no Recruitment Agencies please.