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April

System Engineering Technician

Manpower - Armidale, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Location - Armidale, NSW

Duration - 12 months initial contract

Applicant must be Australian Citizen and preferred Baseline Security Clearance

The Company

Our client is a leading multinational corporation with leading capabilities in Consulting and Technology space worldwide.

Responsibilities:

  • Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
  • Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
  • Deliver services, including customised services to large enterprise, complex or corporate accounts.
  • Work closely with internal Service Desk teams to support Tier 1, real-time collaboration, conference centers, and events teams.
  • Maintain pooled equipment inventory for on and off-site project support
  • Maintain robust maintenance logs
  • Provide timely and descriptive reports of equipment malfunction
  • Provide timely and descriptive reports of equipment repair, mitigation and work around
  • Input data for metrics tracking including daily work ticketing system
  • Serve as contact between customers, vendors, and internal staff for day-to-day event operations
  • Work with Service Desk to communicate room requirements and changes as they arise
  • Maintain conference rooms database containing specifications, digital images, room directions (print and electronic versions), audio visual capabilities, standard room set up and peripheral inventory
  • Inspect and maintain appearance/functionality of conference rooms for quality assurance and also responsible for facilitating work order escalations
  • Suggest equipment and software to management to enhance efficiency's
  • Assist the Manager in inventory maintenance and the technical coordination of events
  • Ensure appropriate paperwork flow and work assignment

Skills/Experience

  • Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure
  • Capable of creating and maintaining documents and tracking logs, conduct preventive maintenance and enhance the overall activities for conference rooms and shared spaces technology equipment and systems.
  • Excellent verbal and written skills
  • Ability to function in a fast-paced deadline-oriented environment
  • Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
  • Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
  • Familiar with networking and all supported operating system platforms (i.e. Windows 10, Mac, Android, company- UX, Linux, etc.)
  • Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or manager who can.
  • Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements).
  • Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we're providing the best possible service.
  • Basic electronic skills, and some specific hardware and operating system familiarity
  • Working knowledge of Microsoft 365, Microsoft Teams
  • Knowledge of systems architecture, database management systems, and network and systems management systems
  • Working experience supporting customer's PC environments
  • 5+ years of working experience in similar role
  • Advanced Troubleshooting skills
    o PC software functions
    o Networking interfaces

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
https://www.linkedin.com/
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856