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April

Sales And Solutions Engineer, Melbourne

Udemy - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

About Us

We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.

Who We Are Looking For

Udemy is seeking a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”. Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world. You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers to debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers. Knowledge of security protocols surrounding the handling of personal data is a big plus. Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences. And, as the world so often changes around us, you will need to be comfortable in a fast-paced, growing business. This is a remote work from home position and you can be located in Melbourne, Australia or Singapore.

The team

The Sales and Solutions Engineering team bring Subject Matter Expertise in diverse Technical and Business areas. SSE team members primarily support the Sales and Customer Success Teams at Udemy for Business teams in pursuit of net-new business, deployments, renewals, and upsells. We also work horizontally with Product Development and Engineering (PDE), Information Security, and Legal in support of product use case definition (i.e., “customers voice”), security framework and responses, and contract negotiations respectively. While the SSE team is broad in their knowledge base, they are laser-focused on Sales and Customer Success revenue targets and customer enablement. We're a talented, but humble group, who are passionate about getting better everyday, and just as passionate about helping others do the same...prepare for whatever comes next! You will be challenged; the work will be hard at times; but you will learn from a world-class SaaS business and help it continue to flourish, and we are certain you will have fun being a member of a vibrant community.

You will be reporting to Rui Calherios, the Manager of the Sales and Solutions team. He is based in San Francisco, California. Rui has Over 16 years leading solution architecture, evaluation, design, and deployment of enterprise systems for global clients.

You have

    • 5-7 years in enterprise Sales Engineering, with Solution Consulting experience in a SaaS organization (EdTech a big plus).
    • Experienced leading pre-sales discovery sessions and product demonstrations for technical and non-technical audiences.
    • Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations; problem-solving is in your DNA.
    • Technical experience with:
    • Python (Django framework), java, modern JS frameworks (Angular, React)
    • Experience working with microservices.
    • Understanding of data structures and algorithms.
    • Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).
    • Experience with popular structured query languages (MySQL, postgres, pl/sql).
    • Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare) and experience debugging Web applications (e.g., Chrome DevTools).
    • Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.
    • An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and data privacy regulations (e.g, GDPR).
    • Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.
    • Bachelor's degree in Computer Science, or an equivalent degree and experience.

You will
    • Serve as technical subject matter expert for customers, and internal Sales and Customer Success teams on all aspects of the Udemy for Business product, including integration with SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS point solutions, analytics via Web Services and other reporting data streams.
    • Author code samples, demos, articles and tutorials for a highly technical audience
    • Experience in blogging, technical documentation, and developer outreach.
    • Create/Manage open source projects as needed for customers and partners with your Sales and Solutions Engineer colleagues.
    • Become a key contributor to Udemy’s community engagement for B2B customers.
    • Implement and document solutions for integrating Udemy for Business with SaaS applications.
    • As needed, Support Partners and Customers with architecture and deployment of Udemy For Business using Web Service APIs.
    • Collaborate with the Solutions Engineering and Product teams to improve our integration services.

What Success Looks Like
    • In the first month, you will get up to speed on how the business works via Sales and Customer Success engagements with prospects and customers respectively. You will onboard as an Engineer as part of the Sales and Solutions Engineer team.
    • In the next few months, you will fully support our pre-sales and post-sales activities initially in partnership with other SSEs, and begin to take ownership of assigned accounts and opportunities. You will be able to demonstrate our Web App to prospects and customers alike, including our integration capabilities via modern Web Services. You will own the best practices and deployment architecture with Enterprise customers, and provide post-sale support in partnership with assigned Customer Success Managers. You will be able to explain our Data Model, Privacy and Security Framework to prospects and customers, serving as the key Subject Matter Expert to the Sales, Customer Success and Support teams at Udemy for Business. You will contribute to the SSE team’s processes, refining and defining new efficiencies as needed.

The Benefits

Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program; company outings

We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

About Udemy

We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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