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Field Service Engineer

Hays Manufacturing & Operations - Melbourne, VIC

Source: uWorkin


Your new company
The world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Service Engineer to support the very successful growth of our businesses across Australia and New Zealand

Your new role
You are an ambassador and will be responsible for achieving high levels of customer satisfaction in the field of equipment and services. The successful candidate will be responsible for installing and maintaining systems including liquid chromatography and Mass Spectrometry systems. The role will be field based with the engineers home location being Melbourne. The role will demand interstate travel sometimes at short notice.

  • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

What you'll need to succeed

  • Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
  • 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Ability to perform effective system level troubleshooting
  • Fresh graduate with chemistry background is welcome to apply.
  • Must possess a strong customer focus
  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • Effective time management skills
  • System level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills
  • This is a Field position and with travelling within your state and also interstate travel. Occasional travels to other countries for activities such as, local business support, meetings and training.

What you’ll get in return
Working for an industry leader you will be given the opportunity to take your skill set and experience to the next level as the position combines technical proficiency with business acumen with a huge focus on providing what the customer wants. What you need to do now

If you're interested in this role, click 'apply now' or forward an up to date copy of your CV to Emma O’Donnell on [email protected]

LHS 297508 #2476604