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April

Technical Support Engineer 2

DELL - Frenchs Forest, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

As the Enterprise Technical Support Engineer, you will be responsible for delivering a superior support to Dell EMC Enterprise customers. You will own the end to end solution for the customer by providing telephone/email/chat and remote diagnostic technical support of hardware and configuration of storage, servers and networking - both traditional switching/routing as well as various operating systems (Windows, VMWare, RedHat, etc.). You will be based on site at Frenchs Forest where you will be on a rotating shift between 7am and 7pm.

Key Responsibilities

  • Answer customer phone calls and respond to automated system alerts.
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues
  • Use troubleshooting techniques and tools to identify products that are defective and arrange onsite services
  • Advise and educate customers to ensure a complete solution to their technical or service questions
  • Monitor and track issues to ensure accurate resolution
  • Review and distribute pertinent cross-functional information

Dell EMC provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our 100,000+ employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Engineer on our ProSupport team at our head offices in Frenchs Forest.

Requirements

  • Desire to deliver the best customer experience possible.
  • Minimum 2 years of experience supporting enterprise class Networking, Server, Storage, and Software applications.
  • Working knowledge of Windows or VMWare Virtualization Server Operating Systems.
  • Proven ability to troubleshoot hardware solutions built on these technologies
  • Layer 2 trouble shooting experience
  • Superior communication and customer service skills

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.