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Engineer - Digital Customer Experience

ANZ - Melbourne, VIC

Source: uWorkin


Engineer - Digital Customer Experience Engineer - Digital Customer Experience …

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in Melbourne, Victoria, Australia

Permanent, Full time

Be the first to apply


in Melbourne, Victoria, Australia

Permanent, Full time

Be the first to apply


See job description for details

First, a bit about ANZ.
At ANZ, everything we do boils down to 'why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

About Digital Customer Experience
The Digital Customer Experience tribe (DCX) is responsible for the mobile experience of millions of ANZ customers. We build and operate the ANZ App and its platform, accelerating our delivery cycles to better serve our customers. Our platform includes iOS and Android apps as well as its respective ecosystems, microservices, myriad set of environments, operating systems, containers and cloud platforms.

We're looking for self-motivated full-cycle developers who have strong technology foundation and can identify and solve difficult open-ended problems and cope with a complex and versatile environment. If you're the kind of engineer who not only embraces change, but relishes the opportunity to drive it, you may be the person we need.

Who are you?

  • A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team's mission
  • The customer's biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other's growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
What you will bring to Digital Customer Experience as an Engineer?
  • Hands-on technical experience and a can-do approach towards automation / management and continuous improvement
  • Understanding of customer needs to make sound judgments
  • Experience working in cross functional, Agile and continuous delivery teams
  • Strong attention detail and demonstrates problem solving capability to develop and deliver quality applications that delight customers
  • Have a thirst and willingness to expand knowledge with new technologies bringing benefits into the Tribe
  • Ability to code and script
  • Broad technical background across the technology stack (Network, VMs, OS, DB, Web, etc.)
  • Experience in solving application level design problems that result in robust systems
You might also have the following specialised skills:
  • Experience with Continuous Delivery Tooling
  • Comfortable using multiple scripting languages across Windows and Linux
  • Background in software engineering
  • Assisting Squads in becoming autonomous and promote self-service
  • Desire to automate everything
“At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.”