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Systems Support Engineer


Any Industry
Source: uWorkin


Peoplebank is currently working with this brilliant organization who right now has an exciting opportunity for an experienced Systems Support Engineer to join a great team. To be successful in this role, you will have more than 3 years' experience working as Level 2 support and 12 months experience with Microsoft 365 administration.

What will you be doing:

  • Support: Providing Level 1 and Level 2 support to teams across the country.
  • System Administration: Maintain and manage Microsoft based server infrastructure to troubleshoot issues and make necessary changes to meet organisational requirements.
  • Cyber Security Posture: ensure Governance Institute's ICT environment is protected against any internal or external threats and in accordance with relevant standards and regulations.
  • Projects: Lead and work on projects such as upgrades of current platforms, updating existing or implementing new applications as required by the business.
  • External vendor engagement: Liaise with outsourced ICT service organisations, including providing feedback internally on the progress of escalated help desk tickets, as well as escalating project related issues where necessary.
  • Governance: Implement and maintain policies, procedures and manuals that provide effective and transparent governance of Governance Institute's ICT environment
  • Manage network infrastructure which includes Azure Virtual Machines and the network connectivity with a focus on optimisation
  • Monitor and maintain internal ICT systems, which includes hardware, software, printers and phone system.

Essential skills & experience required:

  • A minimum of 3 years providing Level 1 and 2 ICT support across multiple office sites,
  • Understanding of network infrastructure and Microsoft 365,
  • Previously Implemented and maintained robust cyber security measures.
  • Experience in conducting IT internal audits
  • Experience with Microsoft Teams, SharePoint, Dynamics 365 or PowerBI
  • Microsoft certifications
  • Cyber Security experience
  • Experience with Dynamics 365
  • Experience with Azure
  • Tertiary and/or Post-Grad qualification in IT is highly desirable
  • Strong external stakeholder engagement experience
  • Strong written and verbal communication skills.

If interested in the position, please select APPLY or contact Nic.gulliver@peoplebank.com.au Quoting reference 212068