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Technology Support Engineer

Essendon Football Club - Melbourne Airport, VIC

Source: uWorkin


The Opportunity

Reporting to the Corporate IT Manager, you will be responsible for:

  • Deployment, maintenance and troubleshooting PC and Mac OS
  • Managing Helpdesk tickets as per Service level Agreement (SLA)
  • Providing level 1 support to internal staff
  • Support at VFL and/or AFL and/or VFLW Football games, as required
  • Provide both Venues (Windy Hill and Melton) support with their IT issues.
  • Daily IT tasks, such as looking after backup systems and changeover of backup tapes
  • Perform IT inductions for new starters
  • Managing AV assets (meeting rooms) and troubleshooting when needed
  • Documenting IT procedures in knowledge base system

What We’re Looking For

The role will suit a recent IT graduate with the successful candidate processing the following key skills, experience and attributes:

  • Sound understanding of networking fundamentals and infrastructure (LAN, WAN, TCP/IP, DHCP, DNS);
  • Knowledge of Microsoft Windows Desktop Operating Systems, incl. support and deployment;
  • Knowledge of Apple Mac operating systems, including support and deployment;
  • Familiarity with end user support and Active Directory;
  • Proficient in use of Microsoft Office, Printers, Laptops, Desktops and other hardware;
  • Knowledge and experience with information and communication technology (ICT) and terminology, and an interest in keeping abreast with latest developments in Technology;
  • Exceptional customer service and communication skills both written and verbal;
  • Demonstrated ability to solve problems and exercise judgement;
  • Good organisational skills with demonstrated ability to prioritise tasks, meet deadlines and maintain a high level of attention to detail;
  • Flexible and responsive to change in direction and priorities as required;
  • Achieve outcomes within available resources and within set time frame;
  • Team player with a willingness to learn and self-motivated;
  • Degree or Diploma in Information Systems / Networking or similar discipline;
  • Hold a current driver’s licence and be willing to travel to our other sites;
  • Availability to work Game Day on weekends and evenings when needed; and
  • Permanent Residency in Australia, or appropriate visa to work permanently.

If you thrive on working in a fast-paced environment, with a passionate and dedicated team of high achieving professionals where you can learn and gain valuable experience, we’d love to hear from you!

To apply online, please click on the appropriate link below.

Please note that this role will be subject to relevant background checks.