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O365 Mip Senior Support Engineer

MasterCard - St Leonards, NSW

Source: uWorkin



The Employee Digital Experience team is looking for a O365 MIP Senior Support Engineer to drive our customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.


• Responsible for managing MasterCards IT systems, including requirements gathering, purchasing, distribution, configuration, and maintenance.

• Defines specifications for less complex operating software programming applications, and designs, codes, tests, debugs, and documents those programs

• Evaluates new and existing software products according to standard guidelines

• Works closely with external IT vendors and monitoring/ tracking vendor standards, deliverables, and any product defect resolutions or enchantments

• Part of the global L3 team responsible for support to system users relative to the MIP

• Provides guidance/training and education to teams for Microsoft Information Protection (MIP/AIP)

• Monitoring and fine-tuning MIP policies

• Support preparing, maintaining, and following procedures for logging, reporting, and monitoring of MIP

• Stays current with security trends and industry security technologies

• Undertake projects requiring MIP technical knowledge

• Operational knowledge of Microsoft Security and Compliance Center and the use of Sensitivity labels, tags and protection

All About You:

• Four-year degree in a related field, technical certifications, or relevant work experience (e.g., Systems Support, ITIL experience, etc.)

• IT experience including involvement in IT projects on a full-time basis and general work experience (e.g., systems support, ITIL knowledge, etc.)

• Experience in a similar role (Active Directory design, Azure and O365 break/fix activities, engineering, complex implementations, and migrations)

• Hands-on expertise of working with Active Directory/Azure infrastructure environments and the requirement of strictly following standards, procedures and processes

• Strong experience with PowerShell scripting and other command-line interfaces

• Ability to understand and design a large enterprise-level solution upon technical, application and business requirements

• Demonstrate strong analytical, troubleshooting and problem-solving skills