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Service Desk Engineer


Any Industry
Source: uWorkin


You are a motivated Service Desk Engineer with at least 2 years experience providing Level 1/2 support IT who is ready to take your technical skills and client-focus to the next level by joining our growing Service Experience Team. You are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional ‘service experience’. You understand the value and importance of IT to an organisation and can translate complex technical ideas into plain English for non-technical users. You are well-organised, reliable and thrive working autonomously or in a team environment.

Due to time constraints, only Sydney residents with 2-4 years local experience will be considered.


  • Excellent communication and customer service skills, and a strong sense of empathy
  • Able to follow instructions and interpret business needs into required actions
  • Experienced in supporting Windows 10, Office Suite, PC Hardware, and network devices
  • Experienced in administering Microsoft 365 cloud platform
  • Experienced in responding to server, network, and backup alerts
  • Experienced in supporting end-users remotely and face-to-face
  • Abilty to integrate into fast-paced MSP environment and hit the ground running
  • Active contribution to existing knowledge base
  • Australian Driver's license and car.

Whilst not essential, any of the following boxes you can tick earn you bonus points:

  • Industry Ceritifcations
  • Experience working for a local Managed Service Provider
  • Experience in supporting Citrix environments


A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels. Plus you get all the perks involved in working at our clients site.

  • Supportive environment
  • Training / mentoring programs
  • Regular, fun social events
  • Workplace giving program, including paid volunteer days