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Sr. Customer Engineer - Power Apps And Dynamics 365

Microsoft - Brisbane Grove, NSW

Source: uWorkin


Customer Engineer (CE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Customer Success, CE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.

As part of Microsoft’s Customer Success Organisation a CE provides various services to our Enterprise customers to increase systems availability, resolve critical issues and ultimately improve the health of our customers’ environments. The CE’s work with experienced technical staff to ensure they have the skills to maintain and troubleshoot their solution in line with Microsoft best practices. When things do go wrong we provide rapid on-site expertise to resolve critical situations


The Dynamics 365 Customer Engagement CE must be able to cover the following tasks:

  • Provide onsite proactive and reactive services to our Premier customers
  • Short term engagements through Rapid Onsite Support and proactive engagements leading technology workshops & performing health checks.
  • Long term engagements with Dedicated Support Engineering
  • 50% Travel throughout Asia.
  • Services delivered by highly skilled engineers with deep technical expertise in the product

This is a unique opportunity for individuals that possess a deep technical expertise and are able to solve complex technical problems through sound, creative troubleshooting, examine possible workarounds and escalations as required. CE set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.


Required Skills and Experience:
  • Ideal candidate would have 5+ years’ experience with Microsoft Dynamics 365 CE, preferably with multiple versions (2011-2016) and Dynamics 365 CE Online and Power Platform skills.
  • Experience in configuration and development of PowerApps Canvas apps or Model-Driven apps at an enterprise or commercial scale.
  • Good understanding of Power Platform architecture and experience in integration design to Common Data Service (CDS) as well as available connectors for PowerApps.
  • Microsoft Certified Business Management Solutions Professional - Installation and Deployment for Microsoft Dynamics 365 certification preferred but not required at hire; will be expected to be completed within 6 months of hire.
  • Dynamics 365 CE Customer Engineers should be experienced in implementing, operating, tuning and troubleshooting Dynamics 365 CE systems, ideally in multiple industries
  • Microsoft accreditation in SQL preferred
  • Development experience preferred.
  • Advanced Development experience in .NET languages (C#) and JavaScript would be advantageous
  • Proficiency in English language is required
  • Experience in the enterprise customer arena
  • Face-to-face customer engagement skills
  • Excellent written, oral and presentation skills
  • Troubleshooting knowledge & skills
  • Good understanding of ITIL/Service Management
  • Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company.
  • Engineers must also possess strong technical writing, presentation and training skills.
  • Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
  • Candidates holding security clearance in any level preferred
Communicate at various levels from CIO to the technical staff on the ground.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.