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14

April

Senior Technical Support Engineer

MATRIXX Software - Australia,

IT
Source: uWorkin

JOB DESCRIPTION

Who We Are:

We are the global leader in 5G monetization with a customer base of the world’s largest operator groups, regional carriers, and emerging digital service providers. Our industry-leading technology team delivers a network-grade converged charging system (CCS). Powered by our relentless commitment to product excellence and customer success, we make it possible for businesses to harness network assets and business agility to succeed at web scale.


Senior Technical Support Engineer - Remote Australia

Reporting to the Regional Support Manager, this role will support all aspects of MATRIXX Software's Applications with Tier 1 Telco customers globally. This requires extensive and proactive collaboration with internal and external stakeholders throughout the customer and partner life cycle. This position is ideal for a candidate looking for a fast-paced, dynamic work environment with the personal connection and flexibility of working for a start-up company head-quartered in Silicon Valley. 


What You Will Do:

  • Work collaboratively with MATRIXX’s Engineering and Professional Services teams with the goal of becoming a MATRIXX software certified product expert
  • Provide remote support under stringent SLA to MATRIXX customers and partners in all aspects of the MATRIXX platform
  • Take ownership of complex customer and partner reported issues, and to assist with project delivery in the deployment and operational handover phases
  • Assist in on-site deployment and operational support activities
  • Participate in an out of hours on-call rota
  • Establish and maintain a highly professional and ‘trusted advisor’ position with MATRIXX customers
  • Identify, communicate, and drive improvement initiatives for the processes and tools relating to your role
  • Monitor mobile technology and industry developments to ensure domain knowledge remains current
  • Provide coaching and mentoring to more junior colleagues, as needed.
  • As restrictions lift and conditions are safe, travel internationally to customer sites


What You Will Bring:

  • 6-8+ years working in a Support or Services role in the Telco environment
  • Technical expertise and significant experience in one of the following areas:
  • Applications/Systems - Intelligent Networks, Online/Converged Charging, Billing, PCRF
  • Networking protocols - SS7, MAP, INAP, CAP, DIAMETER, 5G, Sy/Gx
  • Operating Systems - Redhat Enterprise Linux
  • Excellent written and verbal communication skills covering both technical and non-technical aspects
  • Thrive on meeting technical challenges with the ability to make timely, sound decisions
  • Self-motivation and the ability to work gracefully under pressure 
  • A bachelor’s degree or equivalent technical qualification


The Extras: 

  • Skills in one or more of the following:
  • Cloud/Virtualisation - VMware, Azure, AWS, Google Cloud Platform, Kubernetes/Docker, Openshift, KVM
  • Programming Concepts - Java, C++
  • Scripting languages - Python, Perl, BASH
  • MongoDB
  • Apache Kafka and Apache ActiveMQ
  • Monitoring Applications, Visualization and Protocols - Prometheus/Grafana/PRTG/SNMP/JMX
  • Web Service Protocols - SOAP, REST


Why MATRIXX? 

  • An industry disruptor building tech that’s leading and shaping the telecommunications industry
  • Global customers who believe so strongly in us they have invested in our success
  • A cloud native architecture and patented real-time engine leading the way in the 5G revolution 


Why You at MATRIXX?

  • A strongly collaborative culture – enjoy working in a politics-free environment
  • Active employee involvement in shaping our future
  • A global community – making a difference in 20+ countries……