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April

It Support Engineer

PepsiCo - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Auto req ID: 232637BR

Job Description

Work for a global company with some of the world’s most trusted and iconic brands.
Be part of an exciting business where employees are recognised and career growth is supported.

PepsiCo Australia & New Zealand is home to some of the world’s most trusted brands such as Smith's Chips, Red Rock Deli, Sakata Rice Crackers, Pepsi Max and Gatorade! We are a progressive and people-focused business, and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career.

To continue our success, we currently have a 6 month opportunity to join our IT team in the Chatswood office as an L2/3 IT Support Engineer. This role is to ensure that end users are receiving the appropriate assistance. This includes identification, prioritisation, escalation, and resolution of end user incidents and service requests assigned to the Field Services Team as well as supporting broader IT teams by assisting in successful delivery of IT projects within ANZ. There is a possibility this role may become permanent or contract extended past the 6 month requirement, depending on business requirements.
NB: We require people to be currently in the country and able to commit to a minimum of 6-12 months with the company so please do not apply if you have a VISA that may restrict this or require sponsorship as we are unable to accommodate.

Key Accountabilities

  • Manage assigned incident tickets to ensure resolutions
  • Prioritise and schedule incident and requests based on urgency and impact
  • Track and progress chasing of incidents to conclusion and in line with SLAs and quality standards
  • Serve as second line of support ensuring all inbound enquiries and ‘walk-ins’ are responded to
  • Maintain Software and Hardware asset inventories, ensuring asset records are updated
  • Maintain upgrades and keep systems current by troubleshooting and resolving issues
  • Undertaking necessary diagnosis & troubleshooting with customers
  • Measure, monitor, and drive down incident levels, identifying problems and improvement opportunities
  • Provide service in a professional manner ensuring every contact fosters a positive image of the IT team
  • Complying to and enforcing IT policies and procedures

Qualifications/Requirements

Qualifications, Skills & Experience
  • 5 plus years of related IT business work experience
  • Ability and experience working effectively in a medium to large scale corporate environment
  • ITIL experience and qualification
  • Knowledge of IT process, especially related to Incident and Critical Incident Management
  • Proficiency in managing multiple efforts simultaneously
  • Exceptional written and oral communication skills, focusing on reporting and analysis
  • Customer service, problem solving, and interpersonal skills, with a focus on listening and questioning skills
  • Commitment to standards and adherence to processes
What we can offer you:
  • Excellent work-life balance and flexibility
  • Retail and service discounts through our online programs
  • Health initiatives through our Health and Wellness programs
  • Personal and professional growth opportunities through Learning Offerings online
Working at PepsiCo:

We believe what makes you unique, makes us better. We embrace equal opportunities for all employees. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our workplace. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within and encourage people from all backgrounds to apply.

You will be a key part of a dynamic team and a valuable contributor to a global company that is one of the FMCG market leaders.

We are committed to recruiting, training and retaining high quality people.

Our Hiring Process
  • Submit your application via our website
  • Interview and skills evaluation
  • Online Assessment process
  • Reference and background checks
At PepsiCo, we believe what makes you unique, makes us better. We embrace equal opportunities for all employees. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our workplace. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within. We encourage women, people with a disability, Aboriginal and Torres Strait Islander, LGBTQI+ and people from culturally and linguistically diverse backgrounds to apply.
Relocation Eligible: Not Applicable
Job Type: Temporary