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15

April

Success Architect

SERVICENOW - Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Job Description

What you get to do in this role:

The Customer Outcomes Senior Principal Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 1-3 customers The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed accounts leading to customer’s product adoption, renewals, and expansion of ServiceNow offerings with the account.



Servicing 1-3 large enterprise customers
Develop strong executive relationships with CIO,CFO,CHRO and business leaders
Understand business objectives and develop customer roadmap
Define, realize, and benchmark business value
Define and execute winning co-delivery models
Develop relationships with ecosystem partners
Develop implementation strategies and readiness process to accelerate time to value
Establish delivery operating model governance
Maintain account level relationships for clear value proposition within the account
Participate in account delivery governance
Advocate/champion ServiceNow’s best practices
Contribute thought leadership on how advisory, expert services, and Co-Delivery can be optimized
Deliver high customer sat metrics for assigned accounts