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April

Desktop Engineer

ASG Group - Perth, WA

IT
Source: uWorkin

JOB DESCRIPTION

As the genuine alternative to global digital transformation players, working with ASG offers variety, transparency, and the opportunity to play a role in supporting the success of some of Australia’s largest brands and government agencies.

We are more than an IT company. We’re a team of innovators, strategic thinkers, and problem solvers, united by our values of Accountability, Initiative and Grit.


WHAT MAKES US ASG? 

We are a community united by our dedication to living our values of Accountability, Initiative and Grit.

Our highly talented people genuinely care about each other and it is this supportive culture that makes ASG a great place to work. Through the breadth of our services, you will gain exposure to a diverse range of clients, industries and technologies. 

We offer you the flexibility to choose how you get the job done around the things you love. You will have the trust, support and autonomy to do your job and do it well. We value on-the-job learning and provide opportunities for professional development to help our ambitious, high achieving people pursue their goals. At ASG, your success is inevitable. 


THE OPPORTUNITY

We currently have a Permanent position for an experienced Desktop Engineer within an EUC environment who will primarily focus on the installation, configuration and deployment of thick and thin clients running Windows 10 and Office 365 across the our customer base. You will be responsible for providing 2nd and 3rd level support for all End User Computing, including incidents and service requests, undertaking maintenance and administrative activities whilst providing a high-quality service

You will be expected to:

  • Build rapport and elicit problem details from desktop clients.
  • Produce Solution Designs, Test and Implementation plans to package applications. 
  • Undertake maintenance and management tasks as per customer contracted scopes of work.
  • Liaise with external vendors where required to ensure timely resolution of hardware / software issues.
  • Provide technical support to resolve calls from a remote location when required, either by telephone, web logging, and email.
  • Develop and maintain a professional relationship with clients, management and customers.
  • Maintain current levels of documentation as per contractual obligations.
  • Participate in ongoing continuous improvement activities.
  • Efficiently work through the Incident Management System to allocate, receive and complete work.
  • Utilise and comply with all relevant ITIL processes (including but not limited to Incident, Problem, Change, Capacity, Availability, Asset and Configuration Management).
  • Utilise and comply with all relevant ASG methodologies, standards, processes and procedures (including but not limited to the Business Management System (BMS) and Service Management Methodology (SMM).
  • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.

DESIRED EXPERIENCE

  • Experienced within an EUC environment
  • Experience communicating with senior customers
  • Knowledge of Windows 10 and O365;
  • Knowledge of PC hardware;
  • Understanding of software deployment technologies;
  • Understanding of infrastructure (DHCP, DNS, and Exchange) and networking (IP Addressing, routing, network topologies etc.)
  • ITIL Certifications are a nice to have


WHAT’S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be reward with a career changing experience only consulting can provide. Unwavering focus on professional development

· Diverse & challenging project work

· Paid certifications

· Flexibility to juggle what’s important to you with work

· Committed health & wellbeing plan

· Competitive salary packages

· Corporate partnerships


DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.