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Senior Cloud, Devices And Security Engineer

BAI Communications - Sydney, NSW

Source: uWorkin



At BAI Communications Group we create even better-connected futures.
Ours is a story of being big enough to deliver and maintain large-scale operations but being nimble enough to make things happen.
We put Wi-Fi and cellular connectivity on subways from New York to Hong Kong to Toronto and we keep Australians, from the cities to the outback, connected to what matters to them.
We build technology and teams that people want to be part of and we have the courage to not only imagine, but to do what really matters.


Senior Cloud, Devices and Security (CDS) Engineers work to support, maintain, and administer the platforms, systems and devices used across the BAI group. They are the 'go-to' for complex and challenging situations, and work to support other members of the Group Services and Security Engineering team on technical issues.

Senior CDS Engineers work with a diverse range of technologies. This makes collaboration, cross-training and learning new things an important part of the role. Senior CDS Engineers work to maintain a customer-focused mindset and strive to understand things from the perspective of users.

Key responsibilities will include:

  • Provide expert technical services for cloud platforms and systems in response to incidents, problems, requests, and changes
  • Provide guidance, mentoring and support to other engineers
  • Develop and maintain user device experiences
  • Work to optimise the reliability, efficiency and value provided by cloud services (e.g., opportunities for automation)
  • Investigate and diagnose complex technical and user issues encountered with cloud, device and security services
  • Adhere to incident, problem and change management processes
  • Work positively as part of projects to deliver new and improved services
  • Maintain up to date technical knowledge across the areas of cloud, devices and security
  • Ensure security concerns are a consideration for all cloud and device services
  • Proactively highlight risks and issues with cloud services and devices
  • Provide competent advice and guidance to Markets in the areas of cloud, devices and security


  • You are motivated and driven. You volunteer for new challenges without being asked and you take responsibility for the outcomes expected of you.
  • You like to solve mysteries and use your attention to detail to get to the root-cause of issues
  • A strong communicator who can clearly explain complex technical jargon to non-technical people and are comfortable communicating in a group setting.
  • You think on your feet and like to learn new things. You make it your business to stay up to date with the areas related to your work.
  • You enjoy building positive relationships with both internal stakeholders and suppliers
  • You are confident and willing to express your opinion, however, are also able to take direction and commit to a course of action once a decision has been made
  • You maintain a customer-focused mindset and strive to understand situations from the business and user's perspective.
  • Advanced knowledge of Microsoft Azure Active Directory, Microsoft 365, Microsoft E5 security capabilities (Defender, ATP, etc.), Amazon Web Services, and Cloud security tools such as App Proxy and ZScaler
  • Advanced knowledge of End-user device hardware and configuration
  • Competency with scripting languages in Microsoft environments
  • Minimum 5 years' experience in Information Technology technical roles
  • Cloud, device and security certifications are desirable
  • ITIL certification is desirable

We are a courageous culture and we do what really matters, putting people, customers and communities at the heart of every decision.
We believe there is strength in diversity and opportunity through inclusion.
And we provide a learning environment, meaningful recognition for your contribution and competitive remuneration.

Help us imagine and create what's next. Join us.

We welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disability.

Sponsorship: Visa sponsorship is NOT available for this position. All applicants require current and valid working rights for Australia. Applications without valid working rights will be declined.

Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.