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Intelligent Workflow Engineers (Senior Business Analyst)

IBM - Forrestfield, WA

Source: uWorkin


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Choosing between a startup and a corporate job? What if we tell you that you can have both in IBM? IBM Garage is looking to expand its footprint and help clients modernize their applications. We are looking for individuals who can deliver an experiential selling experience through the use of Client Garages to deliver client-centric innovation and outcomes.

Be part of an assembly of world-class designers and multidisciplinary technical experts that power digital transformation with new ways of working. Join us at IBM – we’re continuously hiring for multiple vacancies in Perth and we want you to be part of it!

Head West! On us.

We are growing our Perth business with a number of roles for this skillset. If you are interested in relocating, apply today.

We are looking for Intelligent Workflow Engineers (Snr Business Analyst) to join the Garage!

What will we be doing?

  • Analyse business processes and workflows with the objective of finding out how they can be improved and automated to enable the experience design. This requires constant collaboration and feedback into the design research, journey maps and service blueprint
  • Facilitate process workshops, after which they document any information elicited using process maps and business requirements documents
  • Able to see the big picture, understand project objectives and be able to apply the understanding of how processes should work to operational improvement initiatives
  • Develop and present new process designs to stakeholders for discussion
  • Identify future automation opportunities in line with the and quantify benefits
What experience will we need?
  • Experience in applying systems thinking to break complex problems into smaller executable components
  • Ability to gather and evaluate user and business requirements to design intuitive and human centred solutions
  • Ability to frame questions, conduct workshop with stakeholders, understand pain points and synthesise findings
  • Ability to conduct quantitative and qualitative user research at all stages of product development
  • Ability to map business processes and identify optimisation opportunities to reduce waste
  • Ability to re-engineer and design future state workflows to enhance user experiences and simplify the technology landscape
  • Experience with automation and emerging technologies including package workflow solutions, robotic process automation (RPA), AI and blockchain
  • Experience with data architecture
  • Experience working in agile environments
  • Exceptional communication and storytelling skills; fluency and confidence in inspiring teammates and engaging stakeholders at multiple levels including operational staff, managers and executives
  • Experience in working with development and product teams to communicate process requirements with focus on both the user experience and the technical solution
What skills will we need?
  • Excellent Communication, interpersonal skills and Stakeholder Management
  • Data driven decision making
  • Analytical, and drive value analysis
  • Collaborative
  • Empower, teach and motivate squad members
  • Critical thinking
  • Deep expertise in the practise of Agile, particularly Scrum and Kanban
  • Technical understanding, development experience or certification in automation tool set e.g. AWS SWF, K2, UIPath, Mulesoft, Watson
  • Experience completing User research and Service Design
Sign me up!
If you tick these boxes, and are ready to start your next challenge with a career at IBM – click “Apply” today. To find out more, head to www.ibm.com.au/careers

Required Technical and Professional Expertise
As above

Preferred Technical And Professional Expertise

As above

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.