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Unified Communications Engineer

NAB - Melbourne, VIC

Any Industry
Source: uWorkin


  • Build your career in a highly engaged and successful team
  • Committed to working flexibly
  • Use your expertise to drive positive outcomes for our customers

A career that gives you more

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Unified Communications Engineer.

You will join the NAB Conferencing platforms team that looks after both BAU and engineering aspects for Zoom, Cisco VC endpoints and digital media players. You will provide 2nd level operational support, training, implementation, maintenance, monitoring and providing change management support of Audio Visual (AV) Solutions and conferencing technologies (Zoom based) internally in locations within Workplace.

Key responsibilities:

  • Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through various channels including phone, email, web and ticketing.
  • Proactive and reactive monitoring of internal and external AV systems and Zoom platform
  • Review and assess AV/VC solutions.
  • Provide Zoom use training and guidance.
  • Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
  • Provide ideas and assist with creation of documentation and training material for external and internal content.

What you will bring:

  • Experience working in a Workplace Operations environment dealing with multiple levels of stakeholders.
  • Strong understanding of AV/VC architecture and protocols
  • Experience with ProAV installation and deployments
  • Experience in the support and deployment experience with Cisco, Polycom or similar video infrastructure.
  • Experience with SaaS based conferencing solutions
  • Strong sense of ownership to drive outcomes.
  • A strong understanding of enterprise network.
  • Solid understanding of communication protocols such as SIP/H323 and network concepts including network security
  • Continuous improvement mindset with a passion for learning.
  • Experience with unified communications suite products.

By joining NAB, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

NAB, invested in you

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

Join NAB

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted