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Desktop Infrastructure Engineer

Vanguard Group - Melbourne, VIC

Source: uWorkin


Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time.

With more than AUD $6 trillion in assets under management Vanguard is one of the world's largest global investment management companies. In Australia we partner with institutional clients, financial advisers and individual investors to offer low-cost investment solutions. Our comprehensive range of managed funds, exchange traded funds (ETFs) and tailored investment solutions are built to support long-term investment success for our clients.

In this role you will:

  • Provide intermediate level, cross-department Tier 3 technical infrastructure support for issues elevated from our second line technology teams across a variety of platforms including, but not limited to: Windows 10, Office 365, Airwatch, VMWare Horizon, Microsoft SCCM, Android & iOS mobile devices, enterprise printing infrastructure, etc.
  • Ensure that production systems are operating reliably, and troubleshooting them when performance is deviating from the expectation. And for each occasion: coming up with solutions to proactively avoid problems from being seen a second time.
  • Help maintain our knowledge-focused culture through great documentation, technical diagrams, teamwork, and constant learning to stay up to date with the latest technology trends.
  • Maintain, monitor, and tune systems and applications performance to ensure excellent service. And once tuned, create automation that helps systems self-recover when in an impacted condition.
  • Identify opportunities to improve system & application performance, and then work across IT teams to drive positive change.
  • Help tests, install, and migrates software, patches, upgrades, applications, tools, and/or hardware across various supported platforms.
  • Ensure that all work complies with IT policies and procedures, service levels, and information security requirements.
Qualifications we're looking for:
  • Undergraduate degree in a related field, such as Information Technology, Technology Operations, Computer Science, etc., or the equivalent combination of training and experience. Technical certificates are a plus, such as those in the Microsoft Administrator suite of certifications.
  • Three years' experience in technical specialty, especially supporting the Windows 10 platform, and Office 365. MacOS experience also preferred, but not mandatory.
  • An understanding of IT infrastructure concepts: network protocols, scripting languages, product testing and verification processes, software and hardware setup and configuration, log file analysis, user account management, command line usage, etc.
  • Understanding of these disciplines would be additionally helpful: mobile device management, active directory, desktop virtualization, and published applications.
  • Strong analytical and problem solving skills.
  • Strong written and oral communication skills.
Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.