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April

Senior Manager, Engineering

Five9 - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Sr. Manager, Engineering – Applications Engineering

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

We are looking for an experienced, high-energy Senior Engineering Manager to lead our Engagement Workflow Application and Integration. You will apply your technical chops, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver great quality product in a predictable manner. You will empower your engineers and leaders to make the biggest impact possible while guiding them to reach their professional goals.

Responsibilities

  • Prioritize, plan and tactical management of your team’s work items
  • Provide technical leadership to create effective software designs and architecture
  • Play a key role working with senior leaders in Engineering, Architecture, and Product Management to define long-term technical strategy and product roadmap
  • Build sustainable engineering practices through, among other things, active code reviews, architecture discussions, guiding selection of technologies, and mentorship
  • Grow the technical expertise of your teams in areas of performance, scalability, maintainable architecture and experimentation
  • Ensure continuous resource utilization, and drive continuous efficiency improvements
  • Responsible for recruiting, on boarding, and developing great people
  • Think quickly, with the ability to make decisions with incomplete data
  • Bring energy, positivity and drive to your team.


Requirements
  • 6+ years in enterprise software engineering leadership role with track record of delivering highly scalable, highly available and high-quality products
  • Proven track record in leading and managing a team size of 6+
  • Track record in managing multiple teams in different geographic locations
  • You have navigated complex technical environments which have grown in complexity due to rapid growth
  • Proven experience in building, maintaining, and supporting enterprise SaaS applications
  • At least 10 years of enterprise software development experience
  • Knowledge of serverless computing concepts, cloud computing, Docker containers, and Kubernetes
  • You are an Agile aficionado
  • You have strong coaching and mentoring skills
  • Previous experience in scaling up an engineering team
  • CS/EE degree or equivalent with 6+ years of proven related experience


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.